Guest Services Supervisor

DoubleTree by Hilton Richmond Midlothian is seeking a full time Guest Services Supervisor!

Hilton travel benefits, Daily Advance Pay, discounts on cruises, rental cars, electronics and much more!

Full time positions offer full medical, dental, vision and more insurance benefits.

Job Summary:

To manage all facets of the Front Desk ensuring high levels of guest service and satisfaction.

Essential Job Functions:

• Supervises Front Desk staff: assists FOM/GM in hiring, firing, performance evaluations, training, and development.

• Maintains standards of guest service quality.

• Contributes to the profitability and guest satisfaction perception of other hotel departments.

• Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.

• Manages in compliance with established company policies and procedures.

• Manages in compliance with local, state and federal laws and regulations.

• Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.

• Maintains procedures for credit control and handling of financial transactions.

• Maintains procedures for security of monies, guest security and emergency procedures.

• Receives departmental related guest complaints and ensures corrective action is taken.

• Schedules staff according to labor standards and forecasted occupancy.

• Ensures staff uses correct guest interaction skills.

• Performs other related duties as required.

• Knows and complies with all company policies and procedures pertaining to this position and its duties.

• Rewards employees who use their empowerment to meet or exceed guest expectations