High Touch Operations Manager
Milwaukee, Wisconsin
Employer: Experis
Industry:
Salary: $40 per hour
Job type: Part-Time
Our client, a global IT leader, is seeking a High Touch Operations Manager to join their team. The High Touch Operations Manager will work with designated mission-critical customers, such as service providers and financial services companies, ensuring they receive premium-level service. The ideal candidate possesses superior project management and communications skills, and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.
Job Title: High Touch Operations Manager
Location: REMOTE within the U.S. (East Coast preferred)
Pay Range: $40/hr W2 + benefits
Contract: 18-24 months with potential to convert to FTE
Key Responsibilities:
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Job Title: High Touch Operations Manager
Location: REMOTE within the U.S. (East Coast preferred)
Pay Range: $40/hr W2 + benefits
Contract: 18-24 months with potential to convert to FTE
Key Responsibilities:
- Provides reactive support and builds a relationship with the customers operational team(s), typically Service Operations or Network Support.
- Co-ordinates all areas within the organization to assist the customer in resolving their incidents as quickly as possible, maximizing availability.
- Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
- Ensure proper delivery and sales of product and service solutions. Identify needs for and assist with creation of customer training.
- Conduct quarterly business reviews to present operational issues/activity, customer satisfaction and gap analysis to customer and internal personnel.
- Customer Service
- Conflict Management
- Analytical and Trend analysis
- Communication/Presentation
- Project Management
- BS/BA degree or equivalent and 5+ years related customer support experience.
- Strong project management, influencing and negotiation, critical thinking, and decision-making skills.
- Excellent presentation and interpersonal skills.
- Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge and formulate customer recommendations.
- ITIL Foundation v4 certified is a plus.
- Paid holidays and PTO
- Health, dental, vision insurance.
- 401K with match.
- $500/year for certifications
- Free training to upgrade your skills and a dedicated partner to help you achieve your career goals.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Created: 2024-09-09
Reference: 309986
Country: United States
State: Wisconsin
City: Milwaukee
ZIP: 53203
Similar jobs:
-
Operations Manager - Beef Processing
JBS USA in Green Bay, Wisconsin -
MANAGER- OPERATIONS HOME HEALTH AND HOSPICE
Aspirus Health in Wausau, Wisconsin -
Associate Manager, Procurement Operations (Third Party Manufacturing)
S.C. Johnson & Son, Inc. in Racine, Wisconsin -
Global Marketing Operations Project Manager - Remote
Harley-Davidson in Remote, Wisconsin💸 $77000 - $119200 per year -
Operations Manager
Sanmina-SCI in Pleasant Prairie, Wisconsin -
Operations Manager-Madison WI
Piper Companies in Madison, Wisconsin -
Operations Manager
Ulta Beauty in Greenfield, Wisconsin -
Operations Manager
Ulta Beauty in Oshkosh, Wisconsin -
Operations Manager - Beloit, WI
Amazon in Beloit, Wisconsin -
Theatre Operations Manager, Milwaukee Market
Marcus Hotels in Oak Creek, Wisconsin -
Electrical Field Operations Manager (Nationwide)
Burns & McDonnell in Appleton, Wisconsin -
Clubhouse/Team/Equipment Management Operations Internship (2025 Season)
AEG in Wisconsin Rapids, Wisconsin -
Practice Manager of Operations
AMERICAN DENTAL PARTNERS in West Bend, Wisconsin -
Facilities Operations Manager
CBRE in Menomonee Falls, Wisconsin -
Food Manufacturing Plant Operations Manager - Pay to $120,000
Gables Search Group in Jefferson, Wisconsin💸 $120000 per year -
Web Operations Manager
University of Wisconsin–Madison in Madison, Wisconsin💸 $85000 per year -
Operations Manager - Kenosha, WI
Amazon in Kenosha, Wisconsin -
Operations Manager
Koch Industries in Green Bay, Wisconsin -
Sales Operations Manager
Schneider in Green Bay, Wisconsin -
Web Operations Manager
University of Wisconsin–Madison in Madison, Wisconsin💸 $90000 per year