Web Operations Manager

Job Summary:
Wisconsin Public Radio (www.wpr.org), is seeking a full-time Web Operations Manager to serve as the primary point of contact for the website for WPR. The Web Operations Manager will play a key role in managing and optimizing the website to support our mission of delivering high-quality content and engaging with our audience effectively.

This role will administer the website and other integrated systems, perform web development work, respond to users' questions and issues, fulfill support requests, and provide user training. The Manager will also work closely with staff in WPR's news, music, fundraising, marketing and finance units to gather requirements, submit development requests to the campus web development team, and track, prioritize, and lead projects. The expectation is that this is a working manager position but that the campus web development team will handle more complex coding and development related to the custom WordPress site built by a vendor in early 2024.

A typical week for this role could consist of: meeting with functional users to discuss requests and projects, checking the site for routine maintenance/updates, meeting with development team to review active jobs and discuss next steps, solving support issues and performing other technical work within the CMS, developing training materials to improve adoption of the site, tracking the website work and prioritizing tasks, and/or running reports and metrics on a scheduled or ad hoc basis.

WPR has a digital content unit that is responsible for posting, editing and managing content on social and digital platforms. This role will be a key partner for them as well.

Our ideal candidate will possess excellent communication skills to assist staff with a broad range of technical experience in understanding and using the website and related technical applications. They will be goal- and detail-oriented, organized, self-motivated, analytical, and enjoy problem solving and learning new things, and embrace working collaboratively with a variety of staff. Success in this role depends as much on interpersonal, communication and task management skills as technical knowledge.

We are committed to equitable, unbiased hiring processes, flexible work environments, and ongoing, open conversations and reviews of diversity, equity and inclusion in our content and workplace. This role will report to the Director of IT. This position will primarily be on-site, but there is workplace flexibility for some remote work opportunities.
Responsibilities: Leads and participates in the design, development, implementation, maintenance, and support of websites. Serves as a subject matter expert, consultant, and main point of contact to internal and external stakeholders regarding website support.

• 20% Plans, implements, manages, monitors, and upgrades the unit's websites including intranets
• 30% Ensures website functionality and maintains existing website operation including implementing the content management system (CMS), making content updates, conducting content audits, and updating computer programming languages which may include HTML, CSS, and JavaScript
• 15% Responds and troubleshoots website issues
• 5% Ensures website quality, efficiency, and compliance with accessibility, security, privacy, and other university requirements and laws
• 5% Strategizes ways to improve the user experience of the website and manages information architecture strategy
• 5% Monitors web traffic and website performance, and assesses performance to optimize the website and to identify, prevent, and resolve issues
• 5% Collaborates with others to ensure that the website aligns with brand strategy and meets the unit's standards
• 5% Develops and designs the overall navigation flow, layout of specific pages, and creation of individual graphic elements
• 5% Ensures all design elements, templates, and finished solutions work within a variety of browser types and screen settings along with the constraints set by development and design
• 5% Identifies, develops, and facilitates staff training opportunities in the effective utilization of business applications

Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Bachelor's Degree
Qualifications:
REQUIRED QUALIFICATIONS
- Minimum 5 years of professional experience in web development languages including HTML, CSS, and JavaScript.
- Excellent communication skills with demonstrated experience collaborating effectively with teams and staff.
- Professional experience with additional programming languages or frameworks (e.g., PHP, Python, React, Vue.js, Angular, etc.).
- Professional experience in planning, implementing, managing, monitoring, and upgrading websites with content management systems, specifically custom WordPress sites.
- Experience with website analytics tools (e.g., Google Analytics).
- Knowledge of UX and accessibility standards, security, privacy, and other regulatory requirements.

PREFERRED QUALIFICATIONS
- Experience using Git version control as part of a team to manage a codebase and collaborate with other developers.
- Experience writing documentation and providing training to users of the CMS.
- Experience with RESTful APIs.
- Experience managing projects.
- Experience using database technologies such as MySQL, Oracle, and MongoDB.
- Experience with web hosting, server management, and cloud services.
Work Type:
Full Time: 100%

This position is a hybrid position and will require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. Final schedule can be discussed in the offer stage, but fully remote candidates will not be accepted.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $90,000 ANNUAL (12 months)
Depending on Qualifications
We expect to pay between 90k and 100k, actual pay will be determined based on experience.
Additional Information:
PBS Wisconsin and Wisconsin Public Radio are part of Wisconsin Public Media. The person in this position will be required to comply with the Wisconsin Public Media Code of Ethics: https://wpm.wisc.edu/policies/, in addition to the UW-Madison code of ethics.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

#WPR
How to Apply:
The following must be received for your application to be complete:
1) Resume
2) A cover letter describing how your experience relates to the listed required and preferred job qualifications.

Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.
Contact:
Mariah Stuckey
mariah.stuckey@wisc.edu
608-890-2272
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Web Operations Manager(IT102)
Department(s):
A46-PUBLIC MEDIA/WPR
Employment Class:
Academic Staff-Renewable
Job Number:
303508-AS