Summary

This cyber workforce position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense.

Reemployed annuitant: This vacancy does not meet the criteria for appointment of annuitants.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens

Duties

• The position reports to the Customer Relations Branch Manager (OITR), Office of Information Technology (OIT), and Defense Contract Audit Agency (DCAA).
• Responsible for leading efforts to deliver ServiceNOW solutions for the Defense Contract Audit Agency (DCAA) and influencing the implementation, processes and on-going support of the ServiceNow platform.
• Deploys all cloud resources in a DoD environment that requires very high availability. Performs configuration management and disaster recovery tasks throughout the cloud environment.
• Leads meetings and discussions with employees and technical personnel to plan, test, implement, maintain, and modify DCAA IT technical strategies and solutions.
• Coordinates Information Assurance/Cybersecurity incident responses with first responders and Agency Information Assurance (IA) Officer(s)
• Performs day-to-day oversight of IT contractors on services and issues to ensure contracted performance is consistent with terms and conditions of the contract.

Requirements

Conditions of Employment

• Must be a U.S Citizen as verified through E-Verify Program

Qualifications

All qualification and time-in-grade (if applicable) requirements must be met within 30 days of the closing date of this announcement.

You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp.

Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.

Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.

Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.

Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.

In addition to meeting the basic requirement, you must have one year specialized experience at the GS-12 or equivalent level. Specialized experience is that which has prepared the applicant to do the work of this position, and must be in the IT area of computer Cloud specialist; designing, planning and managing applications and system integration/migration with a cloud environment, and serving as a ServiceNow Administrator.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at this grade level.

Additional information

DCAA has a comprehensive benefits package that includes retirement, social security and thrift savings; health, life and long term care insurance; paid vacation, sick leave and holidays. DCAA employees enjoy our business-casual dress code, flexible work schedules, transit subsidies, and the opportunity to telecommute.

Information Assurance Certification: As a condition of employment, the selectee must possess, or attain within 6 months, an information Assurance Technician Level 2 certification (Comptia Security+, GSEC, SSCP) IAW DOD 8570.01.

Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA).

Selective Service: Males born after 12-31-59 must be registered or exempt from Selective Service (see www.sss.gov).

Initial Probationary Period: You will be required to serve an initial probationary period of 1 year if one has not already been completed.

Background Investigation: All selectees will be subject to a Single Scope Background Investigation (SSBI). You must be able to obtain and maintain security clearance eligibility at the Top Secret level.

Drug Testing: You will be subject to random drug testing.

Telework: Telework availability will be based upon the mission requirements and supervisory determination.

Additional Vacancies: This announcement may be used to fill additional positions within 120 days of the certificate issuance date.

Performance Appraisal: If you are a current Federal employee, you must be rated fully successful or higher on your current performance rating to be eligible for promotion. You may be asked to provide a copy of your performance appraisal during the evaluation and selection process.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will initially be reviewed to determine whether you meet the minimum eligibility and qualifications requirements. If you are qualified, you will then receive a numeric score based on the degree to which your background matches the knowledge, skills and abilities for the position listed below. If a determination is made that you have inflated your qualifications, you will be assigned a rating commensurate with your background. Your final score will be used to determine if you are among the best qualified candidates.

Competencies:

• Communication
• Software Development
• Systems Testing and Evaluation
• Technical Competence

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  You must provide a complete Application Package which includes:
  
  1. Résumé - Each period of Federal experience must reflect the grade level of the position and whether the assignment is permanent or temporary. Your resume must document your specialized experience at the next lower grade level.
  
  2. Assessment Questionnaire
  
  3. Other supporting documents
  
  Your application submission must be complete, including all required documents, before you can be considered. You are responsible to verify in your Application Manager account that information and documents entered or uploaded are received, legible, and accurate.
  
  WARNING: Failure to submit a complete application package including any required documentation by the closing date of the announcement at 11:59 EST, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must provide a complete Application Package. See required documents below.
  
  Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
  
  1. Follow the prompts to complete the assessment questionnaire and upload required documents.
  
  2. Please ensure you click the Submit My Answers button to submit your application.
  
  3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
  
  You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12444126
  
  Agency contact information
  
  HR Customer Care Center
  
  Phone
  
  (317) 212-0454
  
  Email
  
  dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil
  
  Address
  
  DCAA - HEADQUARTERS
  
  8725 John J. Kingman Road
  
  Ft. Belvoir, VA 22060
  
  US
  
  Next steps
  
  Once your application is received, you will receive an acknowledgement email. You will subsequently receive an email notice of your rating and whether you were referred to the hiring manager as best qualified. Qualified candidates eligible for non-competitive reassignment, repromotion, change to lower grade, transfer or reinstatement will also be referred. You may be contacted for an interview. You will be notified when the selection process is complete.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

You must provide a complete Application Package which includes:

1. Résumé - Each period of Federal experience must reflect the grade level of the position and whether the assignment is permanent or temporary. Your resume must document your specialized experience at the next lower grade level.

2. Assessment Questionnaire

3. Other supporting documents

Your application submission must be complete, including all required documents, before you can be considered. You are responsible to verify in your Application Manager account that information and documents entered or uploaded are received, legible, and accurate.

WARNING: Failure to submit a complete application package including any required documentation by the closing date of the announcement at 11:59 EST, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must provide a complete Application Package. See required documents below.

Click 'Apply Online' to create an account or log in to your existing USAJOBS account.

1. Follow the prompts to complete the assessment questionnaire and upload required documents.

2. Please ensure you click the Submit My Answers button to submit your application.

3. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.

You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/12444126

Agency contact information

HR Customer Care Center

Phone

(317) 212-0454

Email

dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil

Address

DCAA - HEADQUARTERS

8725 John J. Kingman Road

Ft. Belvoir, VA 22060

US

Next steps

Once your application is received, you will receive an acknowledgement email. You will subsequently receive an email notice of your rating and whether you were referred to the hiring manager as best qualified. Qualified candidates eligible for non-competitive reassignment, repromotion, change to lower grade, transfer or reinstatement will also be referred. You may be contacted for an interview. You will be notified when the selection process is complete.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request