IT Change Management
Houston, Texas
Employer: Oceaneering
Industry: Information Technologies
Salary: Competitive
Job type: Full-Time
Company Profile
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
The purpose of this role is to support the areas of responsibility of the Change Management Team. Areas of responsibility include:
• Change Management.
• Configuration Management (CMDB).
• Problem Management.
• IT Disaster Recovery.
LOCATION
• Role provides the opportunity to work virtually.
Duties & Responsibilities
ESSENTIAL
• Provide global support to end users for the areas mentioned above.
• Complete run & maintain tasks (including advanced level tasks) in support of areas mentioned above.
• Serve as a subject matter expert (SME) for the areas mentioned above. This includes understanding Change Mgmt. policies, procedures, standards, processes, and work instructions. Be able to effectively communicate this information to users and management.
• Assist users with IT ticketing system questions and issues related to Change Mgmt., Config Mgmt., & Problem Mgmt.
• Identify and report issues and enhancement requests for IT ticketing system modules that Change Mgmt. Team is responsible for.
• Lead meetings and establish action items & next steps.
• Lead small to medium-sized projects and initiatives as assigned.
• Create & maintain documentation and training materials, as well as conduct training sessions and prepare for them.
• Provide continuous improvement suggestions for operations and support of the areas mentioned above.
NON-ESSENTIAL
• Lead and perform system testing and coordinate UAT for IT ticketing system upgrades.
• Participate in annual IT Disaster Recovery drills (review functional validation DR docs and complete functional validation steps for the IT ticketing system modules that Change Mgmt. Team is responsible for).
• Other duties as assigned.
Qualifications
REQUIRED
• Bachelor's degree in computer science or equivalent combination of education and experience.
• At least 3 years of experience working in Information Technology field.
• At least 3 years of experience working in IT Change Management.
• Solid understanding of Change Management.
• Basic understanding of Configuration Management and Problem Management.
• Basic understanding of ITIL (IT Infrastructure Library) and ITSM (IT Service Management) concepts.
• At least 2 years of IT ticketing system experience.
• Solid MS Office products experience - MS Excel, Word, PowerPoint, etc.
DESIRED
• Master's degree in computer science.
• General understanding of application lifecycle.
• SQL knowledge to read and write queries.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
• Must have demonstrated strong interpersonal skills and be able to work effectively with a variety of individuals and skill levels.
• Must possess good analytical skills to troubleshoot and resolve process, ticketing system, and interpersonal issues.
• Gives and receives constructive feedback.
• Must be proactive in managing workload and communicate up when time is available to work on additional tasks.
• Ensures that regular consistent communication takes place within area of responsibility.
• Must be accountable for quality customer service.
• Must be able to complete routine assignments without direction.
• Must be able to complete advanced assignments.
Additional Information
This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.
Applicant needs to be located in the Houston Texas Area
Equal Opportunity Employer
All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
The purpose of this role is to support the areas of responsibility of the Change Management Team. Areas of responsibility include:
• Change Management.
• Configuration Management (CMDB).
• Problem Management.
• IT Disaster Recovery.
LOCATION
• Role provides the opportunity to work virtually.
Duties & Responsibilities
ESSENTIAL
• Provide global support to end users for the areas mentioned above.
• Complete run & maintain tasks (including advanced level tasks) in support of areas mentioned above.
• Serve as a subject matter expert (SME) for the areas mentioned above. This includes understanding Change Mgmt. policies, procedures, standards, processes, and work instructions. Be able to effectively communicate this information to users and management.
• Assist users with IT ticketing system questions and issues related to Change Mgmt., Config Mgmt., & Problem Mgmt.
• Identify and report issues and enhancement requests for IT ticketing system modules that Change Mgmt. Team is responsible for.
• Lead meetings and establish action items & next steps.
• Lead small to medium-sized projects and initiatives as assigned.
• Create & maintain documentation and training materials, as well as conduct training sessions and prepare for them.
• Provide continuous improvement suggestions for operations and support of the areas mentioned above.
NON-ESSENTIAL
• Lead and perform system testing and coordinate UAT for IT ticketing system upgrades.
• Participate in annual IT Disaster Recovery drills (review functional validation DR docs and complete functional validation steps for the IT ticketing system modules that Change Mgmt. Team is responsible for).
• Other duties as assigned.
Qualifications
REQUIRED
• Bachelor's degree in computer science or equivalent combination of education and experience.
• At least 3 years of experience working in Information Technology field.
• At least 3 years of experience working in IT Change Management.
• Solid understanding of Change Management.
• Basic understanding of Configuration Management and Problem Management.
• Basic understanding of ITIL (IT Infrastructure Library) and ITSM (IT Service Management) concepts.
• At least 2 years of IT ticketing system experience.
• Solid MS Office products experience - MS Excel, Word, PowerPoint, etc.
DESIRED
• Master's degree in computer science.
• General understanding of application lifecycle.
• SQL knowledge to read and write queries.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
• Must have demonstrated strong interpersonal skills and be able to work effectively with a variety of individuals and skill levels.
• Must possess good analytical skills to troubleshoot and resolve process, ticketing system, and interpersonal issues.
• Gives and receives constructive feedback.
• Must be proactive in managing workload and communicate up when time is available to work on additional tasks.
• Ensures that regular consistent communication takes place within area of responsibility.
• Must be accountable for quality customer service.
• Must be able to complete routine assignments without direction.
• Must be able to complete advanced assignments.
Additional Information
This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.
Applicant needs to be located in the Houston Texas Area
Equal Opportunity Employer
All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors
Created: 2024-04-30
Reference: 26252
Country: United States
State: Texas
City: Houston
ZIP: 77069
Similar jobs:
-
Senior Manager, Change
Worley in Houston, Texas -
Senior Associate, Change Management
eSmartloan in Plano, Texas -
Organizational Development and Change, Department of Business Management - Adjunct Faculty
University of Maryland Global Campus (UMGC) in San Antonio, Texas -
System Development Engineer, CIA Change Management
Amazon in Austin, Texas -
Sr. Change Project Manager
Globe Life Inc. in 3700 S. Stonebridge Dr., McKinney, Texas, Texas -
Management and Program Analyst (Change Management Agent)
Veterans Benefits Administration in Waco, Texas -
IT BA Change Manager
Insight Global in Dallas, Texas -
Remote Change Manager
Insight Global in San Antonio, Texas -
Change Manager / Business Analyst (Plano,Jacksonville) x2
Experis in Plano, Texas💸 $45 - $48 per hour -
Program Change Manager
Insight Global in Houston, Texas -
Software Development Engineer, Network Change Lifecycle Management
Amazon in Austin, Texas -
Integrated Change and Technology Project Manager
Alvarez & Marsal in Dallas, Texas💸 $125000 - $165000 per year -
Submission for the position: Healthcare Change Management Rep - (Job Number: 24001879)
Baylor Scott & White Healthcare in Dallas, Texas -
Change Management Lead
Airswift in Houston, Texas💸 $120000 - $150000 per year -
Organizational Change Manager
Indotronix International Corporation in Austin, Texas -
Change Management Administrator
Safran in Gainesville, Texas -
Training & Change Management Lead
Addison Group in Houston, Texas💸 $80000 - $100000 per year -
SR. Change Manager
Insight Global in Fort Worth, Texas -
Remote L&D Change Manager
Insight Global in San Antonio, Texas -
Corporate Change Manager
Insperity in Kingwood, Texas