IT Engineer Support

Day-to-Day
* Provide exceptional IT support to u across multiple locations, ensuring high customer satisfaction
* Contribute to IT projects aimed at enhancing company-wide systems
* Troubleshoot and resolve hardware, software, and networking issues
* Collaborate with Information Security to enforce security standards
* Maintain daily IT operations and support employees and contractors across different offices
* Innovate and improve technology solutions aligned with business and IT needs
* Work with an agile IT team to deliver technical improvements and integrations
* Manage and maintain IT equipment inventory, including new hire setups
* Supporting 150-200 u across multiple floors
* Work on-site 3-4 days per week for in-person support
* Focus on new hire onboarding, issue resolution, and day-to-day IT support
* Ensure full operability of conference rooms and Zoom systems

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Must-haves
* 3-5 years of experience in corporate IT environments
* Proficiency with cloud platforms (Google Workspace, Jamf, Okta, Slack, Zoom)
* Expertise in Mac and Windows operating systems management
* Excellent communication skills, especially via Slack and ticket management systems
* Strong problem-solving abilities and action-oriented approach
* Ability to work independently and meet deadlines in a fast-paced environment
* Experience with Jira Service Desk or equivalent ticketing systems
* Flexible schedule for occasional after-hours support across global offices
* Primarily Mac-based (95%) with some Windows (5%) systems
* Utilize tools such as Google Workspace, Slack, Jira, Okta, and Zoom
* Fast-paced environment with emphasis on customer service and end-to-end ticket management
* Collaborative approach with minimal reliance on strict metrics

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.