Manager, Yess Risk Management - Partner Onboarding

The YMCA Enterprise Shared Services (YESS) organization will create a long-term sustainable shared services model to service Y Associations.

Job Description

The Manager, YESS Risk Management - Partner Onboarding plays a crucial role in ensuring a seamless and welcoming integration of new Partner Ys into the YESS-Risk Management ecosystem. This position is responsible for leading the end-to-end onboarding process, serving as the primary point of contact, and fostering a positive and supportive experience for new partners.

YMCA of the USA is a work from anywhere in the U.S. workplace.

Qualifications

• Bachelor's Degree in Business Administration, Management, or a related field
• Minimum of 3 years of experience in project management, with a focus on complex, multi-stakeholder initiatives
• Exceptional written and verbal communication skills, with the ability to tailor messaging effectively
• Strong interpersonal skills, with the ability to build rapport and establish trust with stakeholders at all levels
• Ability to thrive in a fast-paced, dynamic environment, with a high degree of flexibility and adaptability
• Previous experience in a partner-facing role or within the risk management domain is preferred

Essential Functions

• Lead and manage the complete onboarding process for new Partner Ys, including data collection, training, resource allocation, and system integration
• Collaborate with cross-functional teams (Sales, Operations, Legal) to ensure alignment on onboarding objectives, timelines, and deliverables
• Develop and maintain detailed project plans and timelines, utilizing metrics to ensure timely completion and successful integration
• Proactively identify and mitigate potential delays or roadblocks, implementing strategies to maintain project efficiency
• Establish and maintain open communication with all stakeholders, providing regular updates and tailoring communication styles for different audiences
• Cultivate strong relationships with Partner Ys, serving as a trusted advisor and ambassador, ensuring they feel supported throughout the onboarding process
• Champion a culture of inclusivity, collaboration, and continuous improvement within the team and across the organization

Cause-Driven Leadership Competencies

• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks and deadlines effectively
• Attention to detail and commitment to delivering high-quality work
• Analytical and problem-solving skills to identify and address potential issues proactively
• Collaborative mindset and ability to build positive relationships across teams and stakeholders
• Adaptability and flexibility to navigate changes and pivot strategies as needed
• Excellent customer service orientation, with a focus on providing a positive and supportive experience for new partners
• Passion for continuous learning and professional development in project management and partner onboarding best practices

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