Outreach Specialist (Assistant Coordinating Manager), Managed Care Administration - UPL *Temporary/Grant Funded*

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

• Providing outreach to patients to offer assistance scheduling appointments for needed services.
• Reviewing relevant information in the Electronic Medical Record
• Scheduling appointments for patients
• Tracking the results of outreach calls made to patients
• Understanding the value-based payment metrics driving patient outreach
• Communicating with patients in a caring, empathic, and culturally competent manner

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.

Department Preferences

• GED/High school degree preferred
• Some college education preferred
• Basic Microsoft Excel/Outlook skills
• Experience with PowerPoint is a plus
• Patient or customer outreach/interactions
• Customer service experience is a plus
• Healthcare experience is a plus
• Experience with Epic or EMR Systems is a plus
• Bilingual is a plus
• Strong communication skills
• Organization skills
• Experience meeting productivity targets is a plus
• Cultural competency and appreciation for health equity
• Experience with NYC H+H and/or the communities in which it serves

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB #: CMC-09302024-30649