Overnight Support Engineer

Responsibilities:
Provide night support to other Engineers on installing, configuring, and testing of point-of-sale systems server equipment, cables, and security cameras. This may entail multiple stores per night
Provide report of nightly install
Follow Company protocols
Work efficiently to meet deadlines and ensure customer satisfaction
Troubleshoot any technical issues that may arise during installation
Collaborate with Project Team for rectifying install issues and providing feedback on improving documented procedures
Update and provide feedback on existing documentation and Current Best Practices
Own Open issues and track towards eventual rectification
Supervise fellow installers to complete work in a timely manner
May involve some lifting, carrying of equipment and travelling to actual stores

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Qualifications:
Prior experience in installing and configuring tech equipment including Point of Sale systems, server racks and network switches (current POS system is NCR)
Strong understanding of basic technical concepts.
Strong communication skills and ability to lead Zoom meetings
Excellent problem-solving and troubleshooting skills.
Exceptional customer service skills with a focus on building rapport.
Ability to work independently and as part of a team.
Strong work ethic, with the ability to prioritize tasks and meet deadlines.
Physically fit to perform the requirements of the job, which may include travelling, lifting, bending, and reaching.
Benefits:
Opportunity to learn about new technologies.
Fast-paced and dynamic work environment.
The satisfaction of providing excellent customer service and ensuring a smooth tech experience.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.