Senior Infrastructure Engineer

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Operating systems: RHEL and Windows
• Automation: Puppet and Ansible
• Cisco, Dell, and Intel hardware
• Monitoring tools (ICINGA, CTAM, MS SCOM)
• The position will also work closely with the other groups in the infrastructure team, including the networking, data center, storage, security, and architecture teams.
• Assist with providing administration, troubleshooting, configuration, installation, deployment, maintenance, upgrades, and high availability design projects.
• Provide high-availability operational support and automate solutions across the infrastructure.
• Help design, plan, and implement new projects and technologies, and make sure the solutions are highly available and work well.
• Work with the engineering team to develop and document standards and procedures.
• Work with the engineering team and application development groups to make sure they have the resources they need to support the application environments.
• Work across multiple functional groups for Project level support
• Provide day-to-day operational support at the Tier 3 level, such as responding to incidents, fixing problems, and taking corrective action.
• Conduct root cause analysis reports, to include researching potential incident or problem mitigation and preventive measures and assisting with putting those measures in place.
• Assist with hardware maintenance and lifecycle planning.
• When necessary, interact with software vendors to reach a resolution. This may include opening a service call, providing logs, and responding to advice received by phone call or email.

Minimum Qualifications

• 10+ years of senior UNIX/Linux engineer/administrator experience supporting a medium-to-large user base
• Experience with networking protocols and components, including TCP/IP, DNS, and NFS.
• Experience designing and implementing high availability and disaster recovery solutions.
• Experience with automated system builds and configuration management tools, including Red Hat Satellite, Puppet, and Ansible.
• Experience performing automation in a server environment.
• Proficiency in one or more scripting languages (Bash, Perl, Python, Ruby)

Preferred Qualifications

• Will have outstanding communications and organization skills.
• Demonstrate the ability and desire to work both independently and with a team.

Qualifications

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.