Senior Project Coordinator - ServiceNow

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era! Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Duties & Responsibilities:

You will work with the PMO team to learn the fundamentals of ServiceNow project delivery. Either shadowing/supporting a Sr. Engagement Manager (EM), Client Principal (CP), Client Delivery Manager (CDM) on a project or taking on smaller projects as the lead where you will be accountable for the successful delivery of solutions that meet client business needs. Project Coordinators will be motivated on building positive client relationships during projects through assessing the client's needs, identifying customer requirements, and developing cohesive projects that improve the business operations with more efficient procedures and systems. This role involves analyzing business data to assess situations, assigning tasks to team members, and problem-solving when issues arise you will begin to understand the ServiceNow technology as well as the methodology used for delivering with excellence.

Working under the guidance of a Sr. Engagement Manager, Client Principal, or Client Delivery Manager, a Senior Project Coordinator will be responsible for the following on small to mid- sized assigned projects:

Accountable for Customer Success and Experience

Scope, Schedule, Budget Management

Deployment Record Management

Manage Resource Forecast - Forecast vs Actual.

Lessons Learned Documentation.

Case Study / Client Story - data capture in project closure (hand off to practice manager)

Client Escalation / Risk Management

Identifies Resource need (up / down) for resources.

Works with customer to prioritize work (stories, test results, etc.)

Build strong relationships with the customer by setting the right expectations, providing regular updates and being assertive when things go wrong.

Lead in main customer meetings ensuring all stakeholders gets involve, the agenda is successfully completed, and communication's objectives are achieved.

Ensure Customer has a clear understanding of our delivery methodology and all the tools in place for having visibility of project's status and progress.

Prepare and timely send executive summary reports communicating the milestones achieved and an updated summary of project's plans, risks, action items, decisions, issues, and change orders.

Guarantee that knowledge transfer processes' objectives are clearly understood by the customer and coordinate along with the Trainer /BPC and Customer Project Manager, the execution of all training activities or tasks.

Keep stakeholders involved according to their level of responsibility and their expectation ensuring they are consulted and informed.

Transform into an actionable plan all the deliverables, milestones, risks, assumptions, and success factors defined in the SOW.

Work closely with Services team members to manage project schedules ensuring deliverables are achieved on time and in accordance with clients' requirements.

Ensure that all Services projects are executed within the framework of Methodology. Promote service culture, ensuring that all knowledge artifacts and tools are properly used, shared, and revised for future upgrades.

Work closely with Services team members and customer's team to early detect risks that can have an impact on project's plans and clearly document them in the Instance ensuring a mitigation plan is defined.

Have a collaborative work with BPC/BA prior to warming and Workshop sessions to ensure that workshop's agenda and objectives are clearly defined, key stakeholders are involved and are prepared for executing a successful workshop.

Continually monitor and control the project scope, especially in some meaningful milestones as: Kickoff, Workshops and UAT ensuring all changes are captured, evaluated, communicated, escalated (if applicable) and implemented (If applicable).

Work closely with Trainer/ BPC in ensuring knowledge transfer /training activities cover key aspects that can ensure customer will use/admin the tool correctly reducing future training issues and the overall satisfaction with the solution.

Keep Resource plans updated to the hours required per each project plan and give visibility of any upcoming time off or holiday.

Take the lead in the pre and post Go-live preparation activities by effectively coordinating communication with stakeholders and the service Services Team.

Ensure the project's learned lessons are documented and any corrective action is put in place.
Required Qualifications & Experience:

BA in Business or Computer Science

Solid understanding/awareness of Project methodologies

Solid understanding or awareness of Agile methods

2 years Project Coordinator experience or previous Project Manager experience

Applications will be accepted until 10/4/2024.

The annual salary for this position is between $84,000.00 - $95,000.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.