Position Summary:

The Service Support Specialist position is responsible for utilizing SAP and CRM 360(SalesForce) to manage the Install Base, to meet the customer demands and achieve customer satisfaction goals. Adhering to Finance, Legal, Regulatory, and Service Management requirements aligned with corporate objectives and goals.

Main Accountabilities:

• Service Work Order Management for CSO in the areas of: installations, PMs, repairs, upgrades, Billable Activities, and System Returns.
• Administrative Support for Install Base Movements- works directly with internal and external customers to provide IB Support and ensure IB Compliance.
• Revenue generation - accurate and timely closure of billable Work Orders, and tracking and resolution of errors preventing closure of billable Work Orders.
• Maintaining accurate reconciliation of Billing- by working with Field Service Leaders to research and issue debits/credits on a monthly basis.

Studies and Experience:

• 2 years of experience working in an Office Environment interacting with, Customers, Hotline Agents & Field Service Representatives. Strong basic office skills and good organizational ability....
• Asset Management
• Strong telemarketing skillset to contact customers to verify asset disposition
• SAP, EXCEL,
• High School Diploma

Skills and Qualifications:

• Excellent verbal and written communication skills.
• Good working Knowledge of Microsoft Office Suite, Salesforce, and SAP preferred.
• General business knowledge such as basic Finance, Marketing, Sales and Accounting.

Job ID: 40323

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh