Student Services Specialist

241 Vo-Tech Drive │ McMinnville, TN 37110

Phone 931-473-5587 │ Fax 931-473-6380

Student Support Specialist

Coffee County Campus

Title: Student Support Specialist

Classification: Full-time, Non-exempt, 12 month

Office Location: TCAT - McMinnville, 241 Vo Tech Dr., McMinnville, TN

37110 (transitioning to Coffee County Campus)

Hours: 7:30 am - 4:00 pm Monday- Friday

Supervises: n/a

Reports to: Coffee Campus Coordinator

Minimum Qualifications:

• Postsecondary credential or 3 years' experience in education,

customer service or related field

• Computer Skills, Microsoft Office Applications

• General knowledge of technical education

• Strong abilities in multi-tasking, customer service, interpersonal skills,

organization, reporting, and record keeping

• Must possess a high level of accuracy, self -motivation, strong

attention to detail, and the ability to handle a heavy workload

• Ability to lead, plan, and prioritize projects

• Ability to work independently or in groups

Student Support Specialist - Coffee County Campus Job Description 08/2024

TCAT - McMinnville Complies with Title VI, IX, 504 & ADA

• Ability to communicate effectively in writing with excellent public

speaking and presentation skills

• Detailed and results-oriented

• Must be willing to work a flexible schedule

• Ability to maintain confidentiality

• Ability to exercise good judgement in evaluating situations and

making decisions.

• Valid Tennessee Driver's License

Preferred Qualifications:

• Prior secondary or post-secondary experience

• Associate's degree or higher from an accredited institution.

• Experience of Ellucian Banner or other student information systems

General Duties:

This non-exempt, full-time position in the Student Services Department will

be responsible for the day-to-day operations of the Admissions and

Records Office and Front Desk under the supervision of the Coffee County

Campus Coordinator.

Key Responsibilities - Essential Job Functions

• Process requests for transcripts, education verification, student

grade/progress records and other information in accordance with

privacy laws and TBR policies in a timely manner

• Process and maintain new and existing admission applications

• Coordinate with multi-campus students as needed on requests for

records, transcripts, and other paperwork from permanent records.

• Assume responsibility for student registration in the college's

computerized student information system.

• Handle FERPA documents for students and families.

• Order transcripts through the Banner System, verify for accuracy, and

distribute according to requests

• Perform daily records Banner processes (enrollment,

transcript/diploma processing, student exits)

Student Support Specialist - Coffee County Campus Job Description 08/2024

TCAT - McMinnville Complies with Title VI, IX, 504 & ADA

• File all permanent records and scan permanent records as needed to

the appropriate systems

• Greet visitors in person or on the phone, providing customer service

and advice regarding general program information, enrollment,

registration and college tours

• Respond to telephone inquiries or email requests for letters of nonattendance,

academic standing, and transcript issues

• Work with instructors to ensure grades and attendance is accurate

and posted in a timely manner

• Verify completion of all awards in compliance with the program

curriculum

• Assist in compilation of data needed to verify completion, placement

and licensure

• Assist with recruitment activities such as college/career fairs,

community events, new student orientation, etc.

• Assist and participate in preparation for graduation activities and

other college events

• Help with reports when needed.

• Aid in retention of students through student support services

• Assist with administrative processes relative to student services

• Proctor exams as needed

• Serves on college committees as needed

• Fulfill annual accreditation duties in the assigned areas

• Serve as the primary lead for exit processes on the college's student

computerized information system

• Maintain confidentiality of information exposed to during business

regarding students, supervisors, or other employees

• Perform all other duties as related to career and technical education

as assigned by the Supervisor, Vice-President, or President

Background checks will be completed on all new hires. Instructors will be

asked to sign a background release authorizing TCAT - McMinnville to

complete a background check which will include the following: Sex

Offender Registry, County Criminal &Federal Criminal.

Student Support Specialist - Coffee County Campus Job Description 08/2024

TCAT - McMinnville Complies with Title VI, IX, 504 & ADA

Physical Demands and Working Conditions (ADA REQUIREMENTS)

• Heavy use of a computer

• Normal standing, sitting, and walking

• Lifting of boxes weighing approximately 40 pounds or less

• Operating a motor vehicle to travel within the college service area

and in other areas as needed

Salary: Commensurate with experience, education and training according

to Tennessee Colleges of Applied Technology salary guidelines.

Employment Documents: Current federal law requires identification and

eligibility verification prior to employment. Only U.S. citizens and aliens

authorized to work in the United States may be employed. A

criminal/financial background check will be required for applicants elected.

TCAT - McMinnville does not discriminate on the basis of race, color,

religion, creed, ethnicity or national origin, sex, disability, age, status as a

protected veteran or any other class protected by Federal or State laws and

regulations and by the Tennessee Board of Regents policies with respect

to employment, programs and activities. The following person has been

designated to handle inquiries regarding nondiscrimination policies:

Michele Chamberlain, Grants and Special Projects Coordinator

michele.chamberlain@tcatmcminnville.edu,

241 Vo-Tech Dr, McMinnville,

TN 37110

(931) 473-5587.

The TCAT - McMinnville policy on nondiscrimination can be found at https://tcatmcminnville.edu/about/nondiscrimination-

statement . EOE/AA/Title IX/Title VI/ADA Employer

Tennessee Board of Regents Institution