Job Description

FRONT DESK RECEPTIONST

Salary Information: $3,332.00/MO. - A13

State Classification: Administrative Assistant III - 0154

FLSA Status: Nonexempt

Posting Number: 24-58494-3R

Location: Austin, TX

HOW TO APPLY

Apply online at via CAPPS. Applicants applying in WIT must complete the supplemental questions to be considered for the position. To complete the supplemental questions, go to CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en.

WHO ARE WE

The Texas Department of Agriculture's key objectives are to promote production agriculture, consumer protection, economic development and healthy living.

WHAT YOU'LL DO

The Front Desk Receptionist will provide a variety of complex administrative and technical support functions for the Agency Administration division of the Texas Department of Agriculture (TDA) to facilitate the overall efficiency and effectiveness of agency operations. You will answer inquiries, provide information to the general public and greet and refer visitors of TDA. You will provide back-up administrative support for other Operational Support services staff, as needed. You will work under general supervision with moderate latitude for the use of initiative and independent judgment.

PRIMARY RESPONSIBILITIES

Answer and respond to a high volume of incoming telephone calls on a multi-line telephone system in a prompt, courteous and professional manner.

Assist callers and monitor the Customer Relations mailbox by referring constituents to the appropriate TDA personnel, which involves obtaining information and making determinations on appropriate agency programs to refer constituents.

Greet guests/officials from all levels of city, county, state and federal governments, as well as from the public and private sectors, in a prompt, courteous and professional manner.

Notify appropriate TDA personnel when guests arrive and/or refer them to the appropriate agency personnel.

Coordinate and maintain record keeping and filing system for correspondence, forms, reports and documents in accordance with

Agency Records Management Policy. Serve as the section's records coordinator.

Assist in maintaining the Comptroller of Public Accounts system for tracking agency vehicles.

Assist in maintaining central office motor pool vehicles to include scheduling of motor pool vehicles, motor pool fleet files and motor pool vehicles for regularly scheduled maintenance.

Assist in receiving building maintenance trouble calls; and report through the Texas Facilities Commission's General Maintenance Portal tracking system and ensure completion of trouble calls.

Follow all TDA policies and procedures.

Perform other duties as assigned.



Qualifications:

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION:

Bachelor's Degree (a high school diploma and two years full-time work experience as receptionist may substitute for a bachelor's degree).

Two (2) years work experience as a receptionist for a front office/main area, greeting visitors, answering and routing phone calls.

Bilingual speaking ability in English and Spanish.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of office practices and administrative procedures; of agency programs, policies and procedures.

Skill in providing excellent customer service for both internal and external customers; in the use of standard office equipment and software; and accurate typing and data entry skills.

Ability to implement administrative procedures; to interpret rules, regulations, policies, and procedures; to communicate effectively, both orally and in writing; to provide guidance to others; to learn and follow TDA policies, procedures, programs and services; to maintain composure when handling difficult customers/questions; to interact in a professional manner with co-workers and the public; to maintain a professional appearance and environment; to exercise sound judgment and discretion; and to maintain the highest level of confidentiality.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Involves repetitive hand/wrist/finger motions while using the computer. Must be able work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed. May involve travel (up to 5%), occasionally overnight.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

A skills exercise may be conducted for interview purposes. Only candidates selected for a skills exercise/interview will be contacted.

Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Career Center, you may also check the status of your application by accessing your profile and selecting My Jobpage and selecting My Submissions.

*A valid government-issued driver's license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver's license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day

Equal Employment Opportunity (EEO): The Texas Department of Agriculture (TDA) is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (gender, sexual orientation, and pregnancy), national origin, disability, age, military status, genetic information or protected activity (retaliation). TDA provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at (512) 463-7423.

TDA participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.

Military and Former Foster Child Employment Preference: TDA complies with the provisions of the veterans and former foster child employment preference acts. Please contact our Human Resources-Veterans Liaison at (512) 463-7454 for assistance.

Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.

Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Administrative Support MOS Codes.