All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Career Development

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday - Friday, occasional weekends or early evenings may be required.

The role you'll contribute: Training Analyst I

The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.

Principal Job Duties and Responsibilities :

§ Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers.

§ Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.

§ Actively participates in best practice sustainment efforts through solution implementation, activation, and post go- live support.

§ Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.

§ Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.

§ Deploy a wide variety of training methods, reimagining creative and innovative tools, techniques and approaches to achieve excellent comprehension, proficiency, and performance results from end users.

§ Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders.

§ Deliver effective functionality and standard workflow training to end users.

§ Coordinate training programs and ensure proper training materials are available prior to, during, and after training.

§ Analyze learning needs to ensure success of the training. Continuously improves engagement strategies to achieve desired learner comprehension and proficiency.

§ Regularly assess the education needs of end users through on-site visits, operational performance analytics, job and process analyses, and other metrics.

§ Up t o 75% travel may be required with occasional overnight stays.

Qualifications
The expertise and experiences you'll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

• Associate degree, certificate, or 5 years of highly relatable experience

• 2+ years training experience in a healthcare environment

• Experience in facilitating classes independently

• Has knowledge of adult learning styles and training delivery in support of physician practice operations.

• Demonstrates knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management.

• Experienced in application of Microsoft Office Suite with Microsoft Teams, Word, PowerPoint, and Excel skills.

• Must have a valid driver's license and reliable form of transportation.

EDUCATION AND EXPERIENCE PREFERRED:

• EHR implementation and training experience

• Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS)

• Experience in process mapping and process mapping tools (Microsoft Visio)

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