Job Description

This position is eligible to work remotely within the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, TX as required by management.

To apply for this position, complete an on-line application through the Applicant Career Section or WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides complex licensing work for motor vehicle industries licensed by Texas Department of Motor Vehicles (TxDMV), Motor Vehicles Division. Work involves receiving, reviewing and approving license applications submitted by persons wanting to engage in businesses under the jurisdiction of the TxDMV; ensuring compliance with applicable policies, laws, rules and regulations; and communicating in writing, over the phone, and in person with external and internal customers. Participates in and contributes to special projects. May train others. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Veterans, Reservist, or Guardsmen can find the Military Occupational Specialty (MOS) codes and military crosswalk information in the Remarks section in this job requisition.

ESSENTIAL DUTIES

Processes all license categories of applications in accordance with established laws, rules, regulations, and policies and procedures in a high-volume environment.

Receives applications and supporting documentation, reviews for completeness, and verifies all related documents received.

Performs timely and accurate data entry of license applications, fees and all required documents. Ensures data integrity by accurately entering related information into the licensing management system.

Generates deficiency notices detailing missing documents for incomplete applications. Sends deficiency notices to applicants, completes the application process when all requirements are met, and issues licenses.

Works with team members to appropriately problem-solve licensing related questions and issues. Updates and informs management of potential problems.

Participates in and provides input for special projects.

Provides timely licensing information to external and internal customers by phone, in writing, and in person to answer questions and educate customers relating to licensing processes and requirements.

May train others

Travels up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Performs other duties as assigned.

The above statements are not a complete list of all responsibilities, duties, and skills held or performed by employees in this job. Employees may perform other related duties as assigned.



Qualifications:

MINIMUM REQUIREMENTSEducation and ExperienceGraduation from high school or equivalent plus five (5) years experience in general office administration, licensing related activities, or customer service related experience. Related college education or technical training may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

ADDITIONAL INFORMATION

This position is eligible to work remotely within the state of Texas (subject to change). Must attend meetings/trainings at headquarters in Austin, TX as required by management.

Remote work employees must meet these criteria for the remote work location:

• Adequate desk space in a dedicated, contained area that is secured and protected at all times.
• Remote work location is in a quiet environment free of background people and noise during business hours.

TRAVEL

May travel up to 10% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

ü Tuition Assistance Program

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

Job offer and continuation of employment is contingent upon:

• Proof of education and experience listed on the application
• Eligibility to work in the United States
• Satisfactory results from a pre-employment criminal history background check and driver's record check
• Compliance with Selective Service registration for males ages 18-25
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

Veterans:

If selected for the position the following must be provided for proof of veterans' preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

Submission of Application:

Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran's status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.