Job Description

To apply for this position, complete an on-line application through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.

Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Manages an administrative/technical support staff engaged in vehicle titles and registration related work activities in the Vehicle Titles and Registration (VTR) Division, Amarillo Regional Service Center. Work involves but is not limited to the scheduling and coordination of daily operations, overseeing detailed update of applicable databases, and preparation of information and documents. Work requires contact with governmental officials, private entities and the public. Employees at this level are virtually self-supervising and assume direct accountability for the work product.

ESSENTIAL DUTIES

• Oversees vehicle titles and registration customer service-related activities; plans, organizes, schedules and coordinates daily operations; prioritizes and monitors status of workload activities.
• Provides information, answers questions, prepares and oversees preparation of responses, reports and/or complex correspondence.
• Maintains liaison with governmental officials and provides expertise and highly technical assistance to support operations.
• Researches, analyzes data and corresponds or confers with the public, private entities and other governmental agencies to provide information and advice on program activities.
• Ensures compliance with applicable laws, rules and regulations. Interprets policies, procedures, court opinions and applicable laws.
• Represents the department to county government or law enforcement authorities, automobile dealers, salvage yard owners, trucking carriers and the public.
• Prepares and makes presentations for dealers, county tax offices and law enforcement personnel.
• Recommends program guidelines, policies, procedures and regulations for program activities.
• Identifies, analyzes and solves vehicle identification and/or administrative problems or situations.
• Oversees support of automated systems within regional office to ensure coordination and integration with division automated programs.
• Oversees, plans, coordinates and monitors staff performance and development and conducts training activities.
• Supervises staff which involves processing personnel actions, performance reviews, hiring, and coaching staff.
• Drives and travels to attend meetings, seminars, conferences and as required attends/testifies at court hearings.
• Travels up to 25% of the time. May include overnight travel. Travels by car and possibly by plane. May require working extended hours and some evenings and weekends, as needed.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Performs other job-related duties as assigned.

MARGINAL DUTIES

May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.



Qualifications:

MINIMUM REQUIREMENTS

Education/Experience

Bachelor's degree from an accredited college or university or the U.S. equivalency thereof plus five (5) years' experience in high volume customer service or motor vehicle related programs. Additional experience may be substituted for bachelor's degree on a year per year basis. Experience and education may be substituted for one another.

Must have three (3) years managerial/supervisory experience. Lead worker/coordinator or project lead work experience may be substituted for managerial/supervisory experience on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

ü Retirement Plan

ü Paid Group Health & Life Insurance for employees

ü Paid Holidays

ü Paid Vacation Leave

ü Paid Sick Leave

ü Longevity Pay

ü Dental

ü Vision

ü Dependent Optional Life Insurance

ü Voluntary AD&D Insurance

ü Dependent Health & Life Insurance

ü Health & Dependent care flexible spending accounts

ü Tuition Assistance Program

QUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program.

REGISTRATION, CERTIFICATION AND/OR LICENSURE

A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within 60 days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Job offers and continuation of employment is contingent upon:

• Proof of education and experience listed on the application
• Eligibility to work in the United States
• Satisfactory results from a pre-employment criminal history background check and driver's record check
• Compliance with Selective Service registration for males ages 18-25
• Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.

MILITARY

If selected for the position the following must be provided for proof of military employment preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

SUBMISSION OF APPLICATION

Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.