Administrative Assistant

Job Summary:
About WVDL:
The Wisconsin Veterinary Diagnostic Laboratory (WVDL) provides testing and diagnostic services for all types of animals, with emphasis on services for farm animals. Accredited by the American Association of Veterinary Laboratory Diagnosticians (AAVLD), our Madison lab is a designated National Animal Health Laboratory Network (NAHLN) Level 1 laboratory. We pride ourselves on our customer service, dedication, and forward-thinking. Many of our doctoral staff are nationally recognized leaders in their fields. As part of the Wisconsin Idea, we strive to be global leaders for diagnostic testing, excelling in the dairy industry, the bull stud industry, and emerging infectious diseases. Our Barron Laboratory plays a crucial role in the National Poultry Improvement Program (NPIP) through its service to the poultry industry.

About the position:
The Administrative Assistant at WVDL supports the Client Services Section by transferring data from client submissions into the testing database and providing receptionist support.
Responsibilities: Provides administrative support for a department, group of professionals, or to the manager of a work group consisting of professional staff and subordinate supervisors in support of unit goals, under general supervision

• 5% Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations
• 20% Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities
• 5% Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
• 20% Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
• 50% Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures

Tasks:

• Enter testing and client data accurately into the WVDL laboratory information management system (LIMS).
• Answer incoming phone calls professionally. Provide accurate and knowledgeable information to assist the caller.
• Comply with WVDL safety and quality requirements (see Quality and Safety manuals).
• Identify calls that require transfer to the appropriate WVDL employee for resolution.
• Schedule parking spaces and meeting rooms.

Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
H.S. Diploma
Qualifications:
REQUIRED:
Minimum of one year of administrative/office support experience.
Proficient in rapidly learning internet-based system and adept at mastering office and campus processes with minimal supervision.

PREFERRED:
Data entry experience
Reception experience
Strong organizational skills
Excellent interpersonal and customer service skills, with the ability to use tact, courtesy, and discretion.
Work Schedule:
Work Schedule: Monday through Friday starting at 7:45 am to 4:30 pm

This position requires work to be performed in-person, onsite, at a designated campus work location.
Work Type:
Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $21.00 HOURLY
Depending on Qualifications
The starting salary for the position is $21.00 per hour, but is negotiable based on experience and qualifications.

Employees in this position can expect to receive generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits, including participation in WI State Pension Plan for eligible employees. Additional benefits information can be found at: https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf

Additional Information:
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.

The WVDL is dedicated to fostering a healthy work environment that emphasizes mutual respect, integrity, trust, and accountability. Because of our core values, WVDL seeks to recruit, retain, and develop talented team members to help contribute to WVDL's ability to continue setting high standards for excellence in our field of expertise.

WVDL Website: https://www.wvdl.wisc.edu/

University of Wisconsin-Madison: https://www.wisc.edu/about/ & https://transportation.wisc.edu/Transportation

Services: https://transportation.wisc.edu/commuter-solutions/

City of Madison: https://www.cityofmadison.com/
How to Apply:
To apply for this position, click on the "Apply Now" button. You will be asked to upload a current resume/CV and a cover letter briefly describing your qualifications and experience. Please include in your cover letter your experience inputting data into a computer system or database for an organization and any past experience in reception.Your application materials will be used during our evaluation to determine your qualifications as they relate to the job. The most qualified applicants will be invited to participate in the next step of the selection process.

Review of applications will begin on or after the assured consideration date.
Contact:
Brenda Anderson
brenda.anderson@wvdl.wisc.edu
608-262-5432
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Administrative Assistant II(AD002)
Department(s):
A88-WIS VET DIAGNOSTIC LAB/MSN ADMIN/FINANCIAL
Employment Class:
University Staff-Ongoing
Job Number:
305871-CP