Analyst - Digital Fleet Management

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.



Key Responsibilities:

United's Digital Fleet Management (DFM) team is a group of experts dedicated to using aircraft, engine and ground equipment asset and telemetry data to improve United's operations by implementing predictive maintenance and aircraft connectivity technology. The Analyst for Digital Fleet Management Products will support planning for the development of software applications used within the DFM team. This includes United's in-house and third-party predictive maintenance platforms, interfaces with Tech Ops Digital Technology systems, automation systems to trigger servicing and maintenance tasks and workflows for health monitoring analysts and engineers to analyze asset sensor data.

• Serves as a product owner for United's in-house digital fleet management platforms. Creates and manages product road maps for in-house predictive maintenance applications supporting the data analytics, aircraft health monitoring and engineering teams. Collaborates with United's digital technology teams for long-term platform support and troubleshooting. Supports continuous improvement initiatives to ensure scalability of applications with growing fleet size and predictive analytics.
• Learns and applies Agile project management disciplines of planning, executing, and overseeing a project to achieve specific goals within defined constraints such as scope, time, and budget. Facilitates the development of applications in Palantir Foundry, overseeing project timelines and issue tracking through JIRA (issue tracking software) for efficient project management and resolution.
• Supports the Process Standardization and Change Management teams during projects, ensuring that all training and communication requirements for documentation and user guides are effectively incorporated for end-user groups, including the engineering and aircraft health monitoring teams. As a product owner, is the Subject Matter Expert relied upon by the Process Standardization and Change Management teams to provide input into process documentation and implementation plans.

NOTE: This position is based at the CSC - Willis Tower, located in Chicago, IL. and considered as a hybrid work-schedule working two days in the office between Tuesdays and Thursdays. However, that may evolve with the needs of the company.



United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Engineering, Computer Science, Business Administration, or a related field
• Minimum 2 years' experience in a business, technology, engineering or data driven role
• Exposure to Agile software development concepts (Scrum, Kanban, etc.)
• Ability to define a project scope by collaborating with appropriate stakeholders
• Project management and organization skills with ability to work collaboratively
• Strong interpersonal, verbal, and written communication skills, with ability to effectively interact with all internal and external business partners
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position
• Willing and able to travel up to 25% of the time

What will help you propel from the pack (Preferred Qualifications):

• Airline experience or operations experience in a similar industry
• Experience working with advanced analytics applications and operational technology
• Familiarization with airline operations (Maintenance, Network Operations/Dispatch, Flight Operations or Inflight)
• Ability to develop and communicate strategic product roadmaps and project plans
• Ability to facilitate workshops with end users and digital technology/analytics teams to develop new applications and workflows

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.