Associate Governmental Program Analyst/Staff Services Analyst - Team 1

This is a continuous, year long job posting with the following quarterly cutoff dates:

• January 15
• April 15
• July 15
• October 15

Candidates must have eligibility and submit applications in each quarter by the cutoff date in order to be considered for that round of recruitment.

The incumbent performs a variety of tasks under the general supervision of the Staff Services Manager I. The Associate Governmental Program Analyst (AGPA) provides professional, quality service and accurate information to the public by accepting, investigating, and resolving the more varied and complex complaints of housing discrimination, denial of services by a public accommodation, and acts of hate violence under the Fair Employment and Housing Act, the Ralph Civil Rights Act and the Unruh Civil Rights Act. This is a full journey level position.

Please let us know how you heard about our position by taking this brief survey .

The California Civil Rights Department supports hybrid work schedules, including telework days, for employees who can perform their essential functions remotely, as operationally allowed. Travel expenses from your home to your assigned headquarters location is considered a normal commute and are not reimbursable.

You will find additional information about the job in the Duty Statement .

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job with or without a reasonable accommodation.

• Requires ability to effectively handle stress of multiple demands and deadlines, and work in a noisy and fast paced environment.
• Requires daily use of a personal computer and related software applications at a workstation.
• Requires ability to complete tasks that require making repetitive hand movements in the performance of daily duties.
• Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day.
• Requires punctual and regular attendance.
• Requires occasional travel to conduct on-site investigations.

The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with this job.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-441816

Position #(s):
326-271-5393-XXX

Working Title:
Associate Governmental Program Analyst/Staff Services Analyst - Team 1

Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A

Shall Consider:
STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C

# of Positions:
1

Work Location:
United States

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information This job posting is for Employment Team 1

The CRD is the state agency charged with enforcing California's civil rights laws. The mission of the CRD is to protect the people of California from unlawful discrimination in employment, housing and public accommodations and from hate violence.

The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

The positions may be filled in our offices below.

• Bakersfield
• Sacramento
• Fresno
• Los Angeles
• Oakland
• Riverside

Please note the salary noted on the job advertisement may not reflect the current 3% COLA increase effective July 1, 2024.

Department Website: https://calcivilrights.ca.gov/

Special Requirements

Please let us know how you heard about our position by taking this brief survey CRD Human Resources Survey (Rev. Oct 2022)

To find out additional information on how to apply for a state job please follow the link below. To check for industry related position or Veterans information.

CalCareers

We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application.

Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until Filled
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Civil Rights Department
Attn: Human Resources Office - Amy Duarte
651 Bannon Street Suite 200

Sacramento , CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Civil Rights Department
Human Resources Office - Amy Duarte
651 Bannon Street Suite 200

Sacramento , CA 95811
Applications can be dropped off with receptionist when entering building.
09:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Candidates are REQUIRED to complete a Statement of Qualifications (SOQ) in addition to completing a standard State application. Only those candidates who submit all required documents by the final filing date will be considered. Resumes DO NOT take the place of the Statement of Qualifications. Applications without the SOQ will not be considered. Please see the SOQ instructions below for content and formatting information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in or knowledge of complete investigative techniques, methodology and/or settlement of complaints.
• Ability to communicate effectively both verbally and in writing and establish and maintain cooperative working relationships with co-workers, members of the public, and display excellent customer service skills.
• Ability to operate a computer and knowledge of Excel and Word software programs.
• Ability to interpret and apply laws and regulations to specific situations.
• Ability to follow oral and written instruction and established procedures.
• Ability to gather and analyze facts and evidence; reason logically, draw valid conclusions, and make appropriate recommendations and participate effectively in investigations and interviews.
• Ability to prepare typed documents and accurate detailed reports clearly and concisely.
• Ability to work independently with minimal supervision while meeting departmental performance expectations.
• Ability to speak a second language (bilingual) or American Sign Language preferred, but not required.

Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS
• Medical Benefits, including health , dental , and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Life Insurance
• ScholarShare (College Saving Account)

School Loan forgiveness under the federal Public Service Loan Forgiveness Program

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://calcivilrights.ca.gov/
Hiring Unit Contact:
Gilbert Aragon
(916) 208-7202
gilbert.aragon@Calcivilrights.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO OFFICER
(213) 337-4469
brenda.valle@dfeh.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ)

Statement of Qualifications (SOQ)

AGPA/SSA

A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ is a narrative discussion of how the candidate's education, training, experience, and skills meet the desirable qualifications and demonstrate the candidate's ability to perform the job duties listed in this bulletin. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing.

When completing the SOQ, you must title the page "Statement of Qualifications" and include your name and the Job Control number at the top of each page. You must list each question, and provide your answer below each question. When completing the SOQ please include all relevant experience, education, and training for each question and explain your answers thoroughly. Responses should be no longer than two pages in total length, single-spaced, and 12-point Arial font. Your SOQ must address the following:

Describe your experience and role in analyzing a complex program issue. What was the situation/issue, what did you do, and what was the outcome?

Describe your experience in dealing with a variety of individuals at all levels in an organization, including your ability to effectively communicate and interact both verbally and in writing.

Describe in detail your experience interpreting and applying regulations, statutes, policies and procedures. Please include a specific example of a work product you have produced.

Please attach your SOQ to your application. Applications received without the SOQ or that do not follow these instructions will not be considered.

Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:
• "To" and "from" dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• Job duties performed
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

Transcripts: If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.

Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.