Business Systems Support Technician

The Business Systems Support Technician will report to the Business Systems team and support the manufacturing floor for various needs of processing data, troubleshooting various IT issues, help maintain printers, review SOPs, and implement tactical support of changes.



Responsibilities

• Able to perform repetitious detail assignments and data processing
• Work with multiple departments in high pressure urgent need scenarios
• Resolve issues quickly and precisely to completion and prioritize multiple tasks
• Provide on call support and act as incident manager for swing and graveyard shifts when on call or working shift on site
• Troubleshoot basic network, software, printing problems
• Troubleshoot hardware issues and replacing hardware on both desktop and laptop PCs

Requirements

• Degree in Computer Science, Industrial Engineering or Electrical Engineering or equivalent experience
• 2 years' experience supporting Windows 7 and Windows XP desktop/laptop PCs
• Have a good understanding of Windows OS
• Proven experience with Microsoft Excel
• Show competency in learning new software and functionality for out of the box functionality in various production systems software
• Excellent communication skills
• The team is staffed 24/7 - the ideal candidate must be flexible to work weekends and any shift
• Experience at configuring and printing using ZPL language on Zebra printers is a plus
• IT experience, knowledge of SQL queries & Splunk queries is a plus
• Experience working with PLC, ignition is a plus

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$19.80 - $52.92/hour, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.