Staging Presentations and Chamber Support Technician

Under the supervision of the Staging Presentations and Chamber Support supervisor, The incumbent will be part of a team that has passion for and determination in solving complex information technology (IT) requests for technical support related to hardware and software for the California State Legislature and other support offices. The incumbent will work as a team member responsible for maintaining, testing, and supporting multiple hardware and software platforms, such as desktop computers, mobile devices, laptops, printers, multi-function copiers, in-house applications, and third-party software. The incumbent will be required to analyze, troubleshoot, document, and resolve IT-related requests remotely or on-site. The incumbent will also perform as a business analyst to forecast, research, test, and investigate IT problems and trends, and work collaboratively with peers, other teams, and management. Professional business attire and etiquette are required due to direct customer interaction. Core business hours are 8:00 am to 5:00 pm, Monday through Friday, and the incumbent is expected to be available during core hours. However, schedule may be adjusted as overtime on weekdays, weekends, and holidays is required during peak times of the year. Peak times generally fall within the legislative session which is January through October and travel throughout the State of California is expected at times. This position is an onsite and work from home mixture.

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-448079

Position #(s):
430-154-1401-021

Working Title:
Staging Presentations and Chamber Support Technician

Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,936.00 - $6,613.00 L
$5,424.00 - $7,269.00 M
$5,930.00 - $7,947.00 N
$6,522.00 - $8,742.00 O

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide responsive nonpartisan and confidential legal services and information technology support services to the California State Legislature and in support of the legislative process. This position is located in the heart of downtown Sacramento. The State of California provides excellent health benefits and retirement options, sick leave and vacation accrual, and paid state holidays. OLC employees are excluded from collective bargaining and, therefore, receive enhanced benefits and do not contribute fair share.

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)

Employment Application (STD. 678):

Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., "See Resume") in place of a description of the duties performed will not be accepted.

School Transcripts:

When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/13/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Legislative Counsel
Attn: Hua Chu
925 L Street, Suite 900

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Legislative Counsel
Hua Chu
925 L Street, Suite 900

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of the OLC's business functions.
• 1+ years of experience in providing desktop troubleshooting support, hardware/software installations and de-installations.
• 1+ years of experience in providing printer troubleshooting support, installation and configuration.
• 1+ years of experience in analyzing issues and situations, identifying and solving technical problems, drawing conclusions to the root cause analysis, and documenting as appropriate.
• 1+ years of experience in providing excellent customer service.
• Ability to work long hours, and the ability to travel by vehicle and/or airplane.
• 1+ years of experience with IOS, AndroidOS, Microsoft Windows OS, and Office products.
• 1+ years of experience supporting mobile equipment such as smart phones, laptops, and tablets.

• Demonstrated ability to exercise good judgement, act independently, solve critical and complex problems, and manage multiple competing priorities .

Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR's website under California State Civil Service Employee Benefits Summary .

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Hua Chu
(916) 341-8330
hua.chu@lc.ca.gov
Hiring Unit Contact:
Brian Sliman
(916) 341-8969
brian.sliman@lc.ca.govr

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Human Resources
(916) 341-8330
OLC.HumanResources@lc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Your Expertise

• K nowledge of problem ticketing system and support documentation.
• Knowledge of mission critical legislative business processes and system specifications design, documentation, and implementation methodologies and techniques.
• Knowledge of principles, techniques, procedures, and best practices related to the delivery of IT services.
• Ability to comprehend technical documents to interpret specifications, system implementations, capabilities, interdependencies, and compatibilities.
• Ability to identify problems using a logical, methodical, and repeatable process.
• Ability to analyze information to identify root causes, evaluate possible solutions, and recommend the best course of action.
• Ability to cultivate courteous, professional, and respectful working relationships with all customers and colleagues.
• Ability to effectively prioritize and organize work assignments and use good time management techniques.
• Ability to work independently and within a team.
• Experience with IT hardware troubleshooting and performance diagnostics .
• Experience with presentation and video conferencing hardware and software.
• Strong analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills
• Relentless and persistent commitment to quality of solutions and services provided to clients.
• Passion for technology and a desire to expand upon existing technical skills .
• Demonstrated pursuit of excellence in IT, customer business knowledge, and customer and client satisfaction.

Your Responsibilities

• Provide IT hardware support including re-imaging, and technical problem solving.
• Utilize IT Service Management (ITSM) ticketing system for assignments, communicating with leads, and updating tickets.
• Provide IT troubleshooting for hardware, software, and mobile devices.
• Work independently and within a team environment to analyze, troubleshoot, and resolve IT problems.
• Provide testing for upgrades and new technology advancements.
• Maintain professional internal and external relationships that adhere to the organization's core values.
• Travel as needed utilizing various methods such as by foot, vehicle, airplane, etc.
• Provide after-hours support as needed.
• Lift up to 50 pounds as needed.
• Perform other duties as needed.
• Continuously learn new technology and impact on business goals.

• Professional business attire required.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.