IT Support Technician II

An employer in the Carlsbad, CA area is looking for an IT Support Technician II to join their team. This person will be joining a team of 5+ technicians and will be responsible for providing general IT, hardware, software, and installation support to 800+ end u both in-person and remotely. They will respond to customer inquiries via a ticketing system, approximately 15 -- 20 tickets per day. Support consists of but is not limited to, troubleshooting Windows 10 and Office 365 issues, imaging and configuring desktops for new hires, and installing hardware and equipment. About 70% of support will be done remotely and the remaining 30% will require physical attention. The employer is looking for a self-motivated team player with strong customer service skills to join their team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* 3+ years of experience in a customer facing desktop support position -- installation, configuration, and setup of desktop software and hardware.

* Tier 1 / Tier 2

* Experience supporting Windows and MacOS/IOS devices.

* Experience troubleshooting Microsoft Office/Exchange Server.

* Well versed with Intune.

* Experience with ticketing systems, SolarWinds or similar

* Familiar with one or more of the following applications -- o365, SharePoint, Exchange, Intune, Azure AD, Veeva, PAN Traps, PAN Global Protect, Zoom, Okta MFA

Nice to Have Skills & Experience

* A+ or MCSE certification

* Capable of providing audio visual and conferencing equipment support and troubleshooting and ability to maintain currency in audio visual standards such as HDMI, DVI, etc.

* Degree or education within IT or a related field

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.