Desktop Support Technician

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What youll be doing

Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Provide Technical Leadership in own specific area of expertise.

Document and reports on work completed to ensure compliance with Company and Customer Procedures

What you have

Years experience in IT Service environment.

Experience with ticketing systems such as ServiceNow.

You must be authorized to work in the United States.

Bonus points

BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.

ServiceNow experience.

Hardware break-fix assistance

PC imaging processes and procedures

Troubleshooting

Mobile phone support

Audio Visual support

Twice As Fast (TAF) contract (Smart H&F) supporting Infosys for all things network related at Mercedes-Benz Research & Development (MBRD).

Minimal technical support; CCT preferred with (1+) year experience.

A+; Net+; CCT preferred.

Networking experience and ticketing system (SERVICE NOW).

Cisco CLI preferred.

Pay Details: $25.00 to $30.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.