NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

PURPOSE OF POSITION:

To systematically approach patients by registering and processing patients entering the clinic and to accomplish the following:
1. To clearly delegate and outline individual clerical responsibilities and serve as guide and reference.
2. To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.
3. To facilitate accurate and timely billing and reimbursement.
4. To enhance the patient experience and facilitate clinic flow.
5. To augment and enhance work performance and morale of clerical personnel.
6. To ensure proper and timely revenue workflow.

RESPONSIBILITIES:

Intake Processing (All of Ambulatory Care):
1. Greet patients in a courteous and professional manner using "Acknowledge, Introduce, Duration, Explanation, Thank you.
2. Practicing improvement in patient and employee experience through iCare.
3. Ask patient for two (2-3) identifiers to ensure patient's safety.
4. Verify appointment by checking against the Detailed Appointment Report (DAR) in scheduling system. Or utilizing the Snapboard. If patient does not have an appointment, clerk will request the intervention of the nurse in charge for further determination of patient's medical needs and disposition, or, if patient can be accommodated in a "Same Day" slot for provider and/or walk-in clinic.
5. Check Managed Care assignment and PCP verification. Clerical Associate must verify who the PCP is to assure that patient is seeing their Primary Care Provider. Specialty Clinic, Clerical Associate will verify referral in the EMR.
6. If so instructed by nurse, clerical associate schedule as "same day" and categorizes in scheduling system as "WALK-IN" or "URGENT", if indicated.
7. If a patient has an appointment, checks patient in scheduling system, patient will appear ready, and hands off to PCA, nurse, or provider (or next person seeing patient).
8. Record intake time on the scheduling system for cycle time processing, if indicated.
9. Open encounter in EMR
10. Verify patient's demographics (address, telephone number, gender, PCP, email address, social security, guarantor, insurance and emergency contact) in EMR
11. Verify the insurance response to verify insurance card information and makes corrections as appropriate.
12. Scan documents in system: consents, TPO, insurance card, Identification, etc.
13. Check to ensure patient has received the following; if necessary, clerk will provide patient with a copy and an explanation, and obtain signatures:
• General Consents
• Patient's and/or Parent's Bill of Rights
• Treatment, Payment, and Health Care Operations consent (TPO), which is an authorization from patient to view their health information for treatment, payment, and operations.
• All consents and documentation must be scanned to complete registration.
14. Confirm/enter patient's preferred pharmacy.
15. Confirm patient has MyChart, if not assist patient in signing up for MyChart
16. Collects co-payments due after insurance verification is completed

Responsibilities
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Vacancy Control Board Number

VCB #: MET-06172024-0697