Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M - 4:00 P.M

Job Description

Purpose:

Under the general supervision of the Coordinating Manager of Ambulatory Care, the Clerical III is responsible for the daily processing of patients into the clinic services via the EMR and other tasks as required.

Specific Duties and Responsibilities:

The Clerical Associate III is charged with and responsible for:

• Assist in advancing Press Ganey scores by treating all patients in a courteous and respectful manner with special regard to confidentiality.
• Verifies insurance and all demographic patient information via EPIC, Omnipro, EPACES, insurance portals, telephone or fax.
• Provide patients with appointments in Epic (when applicable) to all clinics as needed.
• If ineligible for insurance schedules patient to a financial counselor.
• Scan required proof of income, identification etc. into EPIC and follow-up to obtain any missing documentation.
• Process (open and close), as appropriate, visits for clinic sessions in Epic within prescribed time-frames.
• Register (Check in and check out) patients utilizing Epic.
• Pre-register patients via telephone to ensure quick check in at arrival.
• Maintain work list in Epic as appropriate, and reschedule patients as needed.
• Work the queues to correct registration errors.
• Determine use of language line when necessary.
• Appropriately direct patients to other hospital services as needed.
• Assist with taking messages for Physicians as needed.
• Courteously and properly handle or refer all calls received.
• Must be able to work rotating shifts, evenings and weekends.
• Collect payments as necessary.
• Handle prescription and form requests.
• Other duties as required.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences
• Competence in Epic Cadence/Prelude and Q-med (review MD history) functions.
• Exceptional customer service skills required.
• Good organizational and time management skills required.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs