Clerical Associate - Level 3 *Provisional*(Spanish-Speaking)

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Job Responsibilities:
- Greet and direct patients/families/visitors in a pleasant manner, even in stressful situations; in accordance with unit security policies/procedures, orient patient/family to the unit.
- Communicate effectively in English (both oral and written). Utilize language line phone when needed.
- Take all appropriate actions to ensure patient confidentiality.
- Use two patient identifiers at all times.
- Serve as a Coordinator for Pediatric Child Protection Center.
- Perform a computerized patient registration for Pediatric Child Protection Center using EPIC.
- Responsible for scheduling, rescheduling and canceling appointments when patients present in person or by phone using EPIC.
- Perform moderately difficult and responsible clerical work in maintaining and checking various kinds of records in both electronic and paper form, scan records into EPIC using Medical Manager.
- Send and receive faxes; page personnel as requested. Create/mail patient appointment letters/notices and make reminder calls.
- Performs all duties and tasks assigned by Supervisor and/or designee.

Minimum Qualifications
1. A four-year high school diploma or its educational equivalent approved by a State's Department
of Education or a recognized accrediting organization; and
2. Eighteen (18) months of full-time satisfactory clerical experience.

Skills Requirement:
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per
minute.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs