Clerical Associate - Level IV (Provisional Appointment)

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

12:00 P.M - 8:00 P.M (Friday - Tuesday)

Job Description

Purpose:
Under the general supervision of the Coordinating Manager/Assistant Director Finance, performs general clerical tasks to support the medical and nursing staff of the department. Major tasks and responsibilities are as follows:

Specific Duties and Responsibilities:
• Clerical Associate IV's (supervisors) are responsible to supervise and oversee their team members and all other Clerical Associates filling in on the tour.
• Supervisors are responsible to monitor, create a folder for each team member to record and document issues, occurrences, accomplishments, etc.
• Supervisors are responsible to report all issues/problems to their manager. Supervisor and manager will conduct in service together.
• Supervisors are responsible to ensure the Clerical Associates on their team are properly posted in accordance to the functions required to be completed by the Financial Clerical Associates throughout the Emergency Room.
• In the event of a shortage, Supervisors are responsible to ensure both Nursing and Finance Clerical Associates are completing all tasks.
• Supervisors are responsible to instruct all clerical associates regarding policy and procedures.
• Supervisors are responsible ensure to compliance with personnel rules regulations, including, but not limited to adherence to assigned breaks and meal relief, documenting lateness and inappropriate work attire.
• Supervisor is responsible to view the dashboards, and conduct periodic rounds ensuring work is being completed and entered accurately.
• In the event of a shortage of staff, the Supervisor will complete all Clerical responsibilities.
• Utilizing EPIC system, Clerical Associates are responsible to register Emergency Room patients.
• Clerical Associates are responsible to register patients with the Appropriate insurance codes and financial class.
• Clerical Associates are required to verify all insurance via RTE/insurance websites and scan responses in EPIC's Media Manager.
• Utilizing the EPIC system, Clerical Associates are responsible to verify, update, and correct all patient information.
• Clerical Associates are responsible to review and scan all appropriate documents in EPIC's Media Manager.
• Clerical Associates are responsible to collect patients Emergency Room co-pays, if applicable. Clerical Associates are responsible to process credit card payments. Clerical Associates are responsible to contact the cashier on duty in the Emergency Room to collect and process all cash co-payments from patients.
• Distributes Special Account Metro-Cards to ED discharged patients when applicable during the Cashier/Transportation Department's off tours. Reconciliation of metro-Cards and sheet following distribution is required.
• Prepare, and e-mail transportation request vouchers and PCS (if applicable) to the Transportation Department for process @ CIHTransportOffice@nychhc.org.
• Arrange transportation for discharged patients utilizing Medical Answering Services (MAS), / DOC-GO. Prior to arranging transportation, Finance Clerical Associate is responsible to verify insurance eligibility, and proper mode of transportation (livery, ambulette, ambulance) ordered. This task is required from the Clerical Associates during the Cashier/Transportation Department's off tours.
• Treat all patients in a courteous and respectful manner, and with special regard to adhering to the Privacy Act as part of the HIPAA law.
• Perform other tasks assigned by the Director of Nursing, Assistant Director Nursing, and other clinical staff.
• Perform all duties in alignment with the mission, vision, values, and behavioral expectations of NYC H+H.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences
• Knowledge-comprehension of information acquired by experience or study.
• Skill-demonstrate competence to perform a learned activity.
• Ability-competence to perform an observable behavior or a behavior that results in an observable product.
• Problem solving, communication, teamwork, self-management, technology, learning, initiative and enterprise.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs