Community Service Aide

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M - 5:00 P.M

Job Description

Purpose:

A Breastfeeding Peer Counselor is a para-professional support person with a commitment to promote and support pregnant and breastfeeding women and their families. The peer counselor is supervised by the WIC Breastfeeding Coordinator and/or the Peer Counselor Coordinator or designated dietitians.

Specific Duties and Responsibilities:
1. Maintain strict confidentiality of all participant information
2. Acts as an advocate for breastfeeding in the community
3. Understand how the cultural attitudes and practices of their community impact on breastfeeding
4. Assists breastfeeding coordinator/dietitian in issuing breast pumps and recruiting for Peer Counselors
5. Provides information on additional sources of help to the breastfeeding mother
6. Participates in peer support group, and attends monthly meetings (Local, regional or State) when needed.
7. Use accepted communication skills & ability to follow-up with participants through regular phone contact
8. Answering telephones, referring or helping to schedule or re-schedule appointments, calling No-shows and all other duties as may be required for the pregnant women, breastfeeding/post-partum moms and their babies
9. Be able to demonstrate various positioning techniques for mothers and babies
10. Provide counseling & support throughout the pregnancy & during breastfeeding using counseling skills acquired during training
11. Assisting dietitians to facilitate breastfeeding group discussions
12. Maintain accurate records of all contacts and other forms of communication safe and secure.
13. Coverage of all WIC sites

Minimum Qualifications

The ability to understand and carry out simple instructions. In some cases the ability to speak Spanish may be required. There are no formal education requirements for this position.

Department Preferences

• Language skills: Bilingual preferred (Uzbek, Russian, Spanish, Tajik, or Arabic)
• Excellent verbal and written skills
• Computer skills
• Experienced breastfeeding

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Vacancy Control Board Number

VCB #: CON-11132023-0261