Job Description

Applications must be filed at: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00043123

Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

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ABOUT THE Division

General Description

We're looking for a motivated and eager individual who can work in a 24 X 7 X 365 environment to complement our Information Technology division. The day-to-day responsibilities will involve collaborating with a team that produces confidential print reports, perform quality control measures, and manages and monitors thousands of mainframe jobs. You will answer calls on basic technical issues and offer advice to solve them. This individual will have the opportunity to train and work with multiple IT teams -allowing growth and advancement opportunities to your skillsets and interests.

If you thrive in a team environment, demonstrate initiative, can workday/evening shifts, and pride yourself on quality work, apply today!

Work Hours

Client Service and Operations is 24 X 7- 365 days a year shop. Day Shift work hours may vary based on position. Examples of operational position are 6 AM to 6 PM and Night Shift work hours are from 6 PM to 6 AM and include two weekdays off each week and a three-day weekend off every other week on a rotational basis. While other positions can be Mon- Friday 6am- 6pm for a duration of an 8-hour shift. This position does require rotating on call services. Hours may change based on business need.



Qualifications:

Minimum Qualifications

• Graduated with a high school diploma or GED.

• One (1) year of work experience providing desktop workstation support, print shop operations or Customer Service Support answering customer calls/questions.

Preferred Qualifications

• Graduated with an Associate's or Bachelor's degree in IT-related field, computer science, Computer Information Systems, Math, Science, or Economics.

• Win 10 or most current Operating Experience

• Working with Office 2016 or most current MS Office experience within last 2 years

• Working in a large print shop environment within the last 5 years

• Working in a mainframe environment

Licenses and Certifications (Preferred)

• ITIL certification

• Help Desk Analyst Certification

• Control M Certification

• Microsoft Certification

In this role you will:

• Provides technical support for hardware software and applications.

• Answer and track customer calls and issues via an automated tracking tool

• Communicates information to customers, including ticket status.

• Provides quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems

• Notifies management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions.

• Assists with developing and documenting Standard Operating Procedures, production and user testing.

• Works and coordinates with vendors and customers, follows proper chemical handling procedures and investigates, researches and troubleshoots unusual and technical production problems.

• Assists with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers.

• Performs preventative maintenance on equipment according to contractual agreement

• Assists with researching outside sources for known solutions to increase agency knowledgebase.

• Assists in testing new procedures.

• Ensures proper security measures are used with CPA and non CPA personnel (badges and log book sign ins) and monitors and responds to fire and weather alarms, bomb threats, and power outages with existing operating procedures.

• Provides reporting and distribution of reports to customers and management as assigned

• Performs other related duties as assigned

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office,

Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.