Epic Behavioral Health Team Lead (Senior Consultant MIS Lvl C), EMR Clinical Information Systems

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

• Plan, organize, facilitate, and lead meetings and oversee and execute follow-up activities
• Respond to user requests, record and troubleshoot system issues and affect corrective action plans
• Participate in change, defect, incident, and demand management processes
• Lead a team of 3 analysts and/or perform as mentor for junior analysts
• Communicate identified risks concerns and ambiguities to project management team and assist with in developing solutions and mitigation strategies
• Maintain effective relationship with the Office of Behavioral Health assisting with aligning business priorities with Epic Behavioral Health Functionality
• Provide analytical expertise for the development and technical support of the Epic EMR Behavioral Health
• Maintain regular communication with other EHR/Epic teams, as well as participating/leading in weekly project team meetings
• Maintain Special Updates/Upgrades including Review, presentation to subject matter experts and appropriate councils for approval, Build and Recommendations for training follow up
• Work well with EHR/ Epic teams and Organization's business community, and end-users to ensure the system meets the organizations business needs
• This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform required work within 48 hours.
• Perform other duties as required.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience.

Department Preferences

Certification(S)/NYS Licenses/Education:

• EpicCare Ambulatory Certification
• Epic Behavioral Health Badge

Knowledge, Skills, Abilities and other Requirements:

• Clinical experience a plus
• Critical
• Adaptability
• Logical problem-solving skills/solutions driven
• Effective communication
• Excel and Data Analysis
• Teamwork abilities

Years of Experience:

• 5+ years of experience with Epic EMR and/or other clinical applications
• 5+ Years of Healthcare IT/Informatics experience
• At least 3 full life-cycle implementations

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.