EUC Support Engineer
Burbank, California
Employer: Indotronix International Corporation
Industry:
Salary: $45.00 per hour
Job type: Full-Time
Job Title: EUC Support Engineer
Location: 500 S Buena Vista St, Burbank, CA 91521
Duration: 3 months
PR: $45.00/hr on W2
Description:
Visa Type: USC, GC
Team INTERVIEW IS MANDATORY
Job Description:
The Windows EUC Field Support Engineer will be a member of the onsite EUC support team, with their prime responsibility supporting MAC devices and Windows desktop, laptop and mobile computing devices for client End Users and Cast Members. The LTP support engineer provides customer service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the End User or Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
* Demonstrate basic knowledge across operating systems, applications and technologies
• Be able to work autonomously
• Understand the responsibility of your employer, while working under the direct operational direction of the client
• Advanced troubleshooting skills
• Excellent communication skills (written and verbal)
• Provides ongoing support of the standard hardware/software needs of the customer
• Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
• Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
• Service delivery tool experience (ServiceNow experience a plus)
• Ticket management. Accept, manage, update, and close out tickets within guidelines
• Driving to various client locations (mileage expenses are reimbursable)
• Install and update operating systems and applications as required
• Assist level 1 and level 2 engineers troubleshooting issues
• Provide support functions for assigned projects requiring the level 2/3 engineer expertise
• Restoration of files and operating systems
• Be flexible, work as a team, be ready to work on all onsite services and projects
REQUIRED QUALIFICATIONS
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• 5+ years' experience providing onsite support in an enterprise environment
• Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment
• Extensive experience with Microsoft 365 product family
• Excellent communication (verbal and oral) skills to interact with end users at all levels
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
• Associate's or Bachelor's degree desired
DESIRED QUALIFICATIONS
• Working knowledge of Active Directory and secure LDAP
• Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
• Very strong working knowledge of Windows 10 and higher
• Very strong working knowledge of MAC's (including JAMF)
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
• Working knowledge of CrowdStrike security platforms
• Experience with Bitlocker disk encryption
• Tech Certifications (A+, Hardware, Microsoft certifications a plus)
Indotronix is an Equal Opportunity Employer
Location: 500 S Buena Vista St, Burbank, CA 91521
Duration: 3 months
PR: $45.00/hr on W2
Description:
Visa Type: USC, GC
Team INTERVIEW IS MANDATORY
Job Description:
The Windows EUC Field Support Engineer will be a member of the onsite EUC support team, with their prime responsibility supporting MAC devices and Windows desktop, laptop and mobile computing devices for client End Users and Cast Members. The LTP support engineer provides customer service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling the End User or Cast Member to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
* Demonstrate basic knowledge across operating systems, applications and technologies
• Be able to work autonomously
• Understand the responsibility of your employer, while working under the direct operational direction of the client
• Advanced troubleshooting skills
• Excellent communication skills (written and verbal)
• Provides ongoing support of the standard hardware/software needs of the customer
• Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.
• Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
• Service delivery tool experience (ServiceNow experience a plus)
• Ticket management. Accept, manage, update, and close out tickets within guidelines
• Driving to various client locations (mileage expenses are reimbursable)
• Install and update operating systems and applications as required
• Assist level 1 and level 2 engineers troubleshooting issues
• Provide support functions for assigned projects requiring the level 2/3 engineer expertise
• Restoration of files and operating systems
• Be flexible, work as a team, be ready to work on all onsite services and projects
REQUIRED QUALIFICATIONS
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• 5+ years' experience providing onsite support in an enterprise environment
• Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment
• Extensive experience with Microsoft 365 product family
• Excellent communication (verbal and oral) skills to interact with end users at all levels
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
• Associate's or Bachelor's degree desired
DESIRED QUALIFICATIONS
• Working knowledge of Active Directory and secure LDAP
• Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
• Very strong working knowledge of Windows 10 and higher
• Very strong working knowledge of MAC's (including JAMF)
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies
• Working knowledge of CrowdStrike security platforms
• Experience with Bitlocker disk encryption
• Tech Certifications (A+, Hardware, Microsoft certifications a plus)
Indotronix is an Equal Opportunity Employer
Created: 2024-09-13
Reference: JPC - 179692
Country: United States
State: California
City: Burbank
ZIP: 91506
About Indotronix International Corporation
Founded in: 1986
Number of Employees: 750
Website: https://www.iic.com/
Career site: https://www.iic.com/current-openings/
Similar jobs:
-
Enterprise Technical Support Engineer
Apple in Elk Grove, California -
Support Engineer II
Experis in Sunnyvale, California💸 $28 per hour -
Systems Support Operations Engineer
Tesla Motors in Fremont, California -
Product Support Engineer, Vehicle Chassis Systems
Tesla Motors in Palo Alto, California💸 $72000 - $264000 per year -
Site Reliability Engineer - Platform Support
ASK Staffing in San Diego, California💸 $77 per hour -
Support Engineering Cust Supt Service Specialist 3
Boeing in Edwards Air Force Base, California -
Manager, Technical & Instructional Support Group (0444U) - Mechanical Engineering
Berkeley University of California in Berkeley, California💸 $134200 - $170000 per year -
Electrical Field Support Engineer, Test Systems Engineering
Tesla Motors in Sunnyvale, California💸 $80000 - $300000 per year -
IT Support Engineer I, OTS
Amazon in Simi Valley, California💸 $46000 per year -
Application/Production Support Engineer- REMOTE WEST COAST
Insight Global in Los Angeles, California💸 $55 per hour -
Security Engineering, L1 Support Engineer - USDS
TikTok in Mountain View, California -
Product Support Engineer, Vehicle
Tesla Motors in Palo Alto, California💸 $72000 - $264000 per year -
Solidworks Support Engineer
Tesla Motors in Palo Alto, California💸 $72000 - $288000 per year -
Energy Systems Support Engineering Lead
Tesla Motors in Fremont, California💸 $96000 - $252000 per year -
North America Surface Transportation Senior Regional Process Engineer, Project Support, North America Surface Transportation Amazon Customer Excellence System
Amazon in Eastvale, California💸 $107600 per year -
Product Support Engineer, Wallet & Apple Pay
Apple in Sunnyvale, California -
IT Support Engineer I, OTS
Amazon in Santa Clarita, California💸 $46000 per year -
Product Support Engineer, Wallet & Apple Pay
Apple in Elk Grove, California -
e-Construction Support Engineer
State Of California in Sacramento, California -
IT Engineer Support
Insight Global in San Francisco, California