All the benefits and perks you need for you and your family:

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you'll contribute:

As the Executive Director of Consumer Products & Engineering at AdventHealth, you'll spearhead the strategic direction and innovation of our digital consumer ecosystem. Your role is pivotal in harmonizing our consumer vision with cutting-edge product and service solutions. This encompasses overseeing our entire digital portfolio-ranging from websites and mobile apps to patient portals and beyond-while fostering a culture of transparency and accountability.

The value you'll bring to the team:

• Strategy & Leadership: Craft and execute the strategic roadmap for all digital applications and consumer products. Lead and inspire a talented team of product managers, engineers, and designers to deliver exceptional digital experiences.

• Innovation & Customer Focus: Stay ahead of digital trends to ensure our offerings meet and exceed consumer expectations. Engage directly with users to glean insights, conduct market research, and analyze competitor strategies to identify and seize market opportunities.

• Product Excellence: Oversee the lifecycle of our product portfolio, from ideation to delivery. Ensure products align with customer needs and drive long-term engagement. Leverage analytics to evaluate performance and prioritize enhancements, ensuring our solutions remain competitive and deliver value.

• Operational Efficiency: Refine our product development processes and methodologies to enhance efficiency and effectiveness. Oversee budget management across the product portfolio, ensuring strategic allocation of resources.

• Service Excellence: Guarantee exceptional service delivery to both users and internal customers, maintaining exceptional service levels and customer satisfaction scores. Act proactively to address service challenges, ensuring seamless and positive experiences across all touchpoints.

• Collaboration & Communication: Act as a bridge between various AdventHealth departments to ensure cohesive strategy and execution across all digital initiatives. Foster strong relationships with key vendors and partners to enhance our product offerings.

The Impact You'll Make:

• Ownership & Empowerment: Empower teams to take ownership of products, encouraging innovation and responsiveness to market needs.

• Customer Delight: Continuously evolve our products to delight customers, exceeding their expectations and securing their loyalty.

• Strategic Growth: Drive strategic decisions that propel AdventHealth forward in the digital healthcare space, ensuring we remain at the forefront of technology and service excellence.

Who You Are:

A visionary leader with a passion for digital innovation in healthcare. You possess a unique blend of technical expertise, strategic thinking, and customer-centric focus, enabling you to drive product excellence and team success. Your leadership inspires others to achieve their best, fostering an environment of collaboration and innovation.

Join Us:

Be a part of a dynamic team shaping the future of healthcare at AdventHealth. Together, we'll create digital experiences that transform lives and that make the communities we serve Feel Whole ® .

Qualifications
The expertise and experiences you'll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED :

• Excellent written, oral communication and presentation skills

• Excellent interpersonal skills

• Self-motivated and directed

• Project planning skills with ability to manage multiple priorities simultaneously

• Keen attention to detail

• Superior analytical, evaluative, and problem-solving abilities

• Exceptional service orientation

• Ability to work collaboratively, influencing decisions and outcomes and facilitating consensus

EDUCATION AND EXPERIENCE REQUIRED :

• Bachelor's degree with an emphasis in business, IT, marketing, or related field

• Minimum 10 years of experience with a proven track record of leading, designing, developing, and managing fully integrated initiatives and successfully leading teams.

• 5 years senior experience in a large complex health program that included digital & virtual care services.

• Experience utilizing web analytics, Content Management Systems (Drupal), CRM (Salesforce, Oracle)

EDUCATION AND EXPERIENCE PREFERRED:

• Knowledge and expertise within the healthcare industry

• Master's degree

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

• CSPO

• PMP

• Epic application certification or proficiency

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