Family Assistance Analyst I (HCA/ISD #70243)

$19.82 - $31.71 Hourly

$41,218 - $65,949 Annually

This position is a Pay Band 60

Posting Details

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Due to the available budget allocated for this position, the hiring rate will not exceed $22.13 per hour.

This job posting may be used to fill multiple vacancies.

The New Mexico Health Care Authority (HCA) is a state agency that provides comprehensive, accessible, and high-quality health care services to New Mexico residents. The agency is responsible for managing key services such as Medicaid, SNAP, TANF, and LIHEAP, ensuring uninterrupted support and care for New Mexicans.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees continuous growth and wellness.

Why does the job exist?

The Family Assistance Analyst I will:

• Process complex eligibility determinations for multiple income support programs;
• Provide employment assistance to a diverse population.

How does it get done?

The Family Assistance Analyst I is responsible for:

• Providing case management in compliance with federal and state regulations, performance measures, and mandated timeliness;
• Coordinating client utilization of multiple public assistance programs which may contain conflicting eligibility criteria.

Who are the customers?

• Income Support Division (ISD) clients;
• ISD management.

Ideal Candidate

The ideal candidate has experience:

• Determining eligibility.

Minimum Qualification

High School diploma or equivalent and two (2) years experience in eligibility determination/interviewing, clerical work, customer service, and/or data entry. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.

Supplemental Information

Benefits:

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Agency Contact Information: Alex Rodriguez (505) 538-5184. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.