HYBRID - Customer Service Assistant 2 - Provider Enrollment (Two Positions)

What You Will Do at ODM:

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 2 (PN 20101931 & PN 20101926)

The Ohio Department of Medicaid (ODM) is seeking an experienced customer service professional. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:

• Operate in a call center environment answering questions from Ohio Medicaid applicants, credentialists and other stakeholders
• Screen applications for individuals, groups and organizations
• Screening will include, but is not limited to: verifying licensure, ensuring that the applicant(s) is not sanctioned and ensuring the accuracy of the information documented on the Ohio Medicaid Application
• Respond to emails
• Assist with maintaining and updating provider records and files
• Prepare & maintain reports concerning production activities
• Participate in training for user acceptance testing and preparing data clean-up activities in preparation for the new Provider Network Management (PNM) module.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service