Indotronix is seeking a hybrid- Infrastructure Engineer in Phoenix AZ and multiple client locations

Position: Infrastructure Engineer

Position Location: Hybrid 2-3 days in office

Phoenix AZ- Primary

Pittsburgh PA, Birmingham AL- Secondary

Duration: Contract to hire

Candidate Technical and skills profile:

Key responsibilities:

1. Install, configure, and maintain IPC and Verint Call Recording systems.

2. Troubleshoot and resolve system and end-user issues as they arise, including on-call support as needed.

3. Perform regular system checks and upgrades to ensure optimal performance.

4. Work closely with other team members, leads, and management to develop and implement system improvements.

5. Provide technical support and training to end users.

6. Develop and maintain technical documentation related to system configuration and operation.

7. Work in compliance with company policies and procedures, including adherence to data security protocols.

Must have technical skills/experience:

IPC or Verint Call Recording systems

Proficient in system troubleshooting and problem resolution.

Strong understanding of telecommunication and VoIP systems.

Flex Skills:

Call Center environment

Soft skills that would make a candidate successful in this role:

Interacting with different levels of the organization

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organizational skills and the ability to handle multiple tasks simultaneously

Degrees or certifications for the candidate to be successful:

Bachelor's degree in Computer Science, Information Systems, or a related field.

Interview Process:

1- Phone; manager/ peer manager

2- Video; technical round with team

Indotronix Commitment : A Safe and Inclusive Workplace" - Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers : Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts - a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2022, we hired over 2,000 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.

Indotronix is an Equal Opportunity Employer

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