Position: Technical Support-Mainframe

Location: Pittsburgh, PA

Duration: Contract to hire
Job Description:

Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to Client's SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers' focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Responsibilities | SRE:

• Monitor systems and infrastructure to maintain operational and performance levels
• Rotational on-call responsibilities
• Work closely with other SRC professionals/engineers when issues arise, collabo*** on troubleshooting, and provide consultation/resolution with events/incidents
• Anticipate potential problems before they become impacting and collabo*** to determine solutions
• Gather and analyse metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
• Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
• Collabo*** with Application/Infrastructure support engineers and operations teams
• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
• Document work to turn findings into repeatable actions via knowledge articles
• Mentoring and coaching junior engineers

Responsibilities | Discipline:

• Lead master console and/or Commands Center console operations for all computer systems, peripheral equipment, and production environment
• Determine and implement appropriate actions to take when problem situations arise, including hardware and software problems
• Lead in the implementation of disaster recovery and business continuity programs to ensure system security for computer rooms and systems hardware/software
• Manage and maintain CPUs and peripheral devices used in data centers
• Control job processing and the execution of online and batch computer systems

Required Knowledge, Skills, and Abilities:

• Job Scheduling
• Mainframe Operating System
• Working knowledge of batch processing
• Working knowledge of data transmission NDM processing
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collabo*** effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• ITIL fundamentals

Education / Experience:

• Associates degree in computer related field required. Bachelor's degree in computer science preferred
• 5+ years of experience required

Indotronix is an Equal Opportunity Employer

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