INTL India - Junior M365 Support Engineer

Responsibilities
Troubleshoot & provide L2\L3 support to technical problems
Work on multiple incidents and projects simultaneously
Investigate service interruptions and drive the swift resolution
Assist in ensuring the future stability of infrastructure and customer data
Create content for technical solutions which contributes to internal knowledge bases and departmental documentation
Communicate with cross-functional and inter-department teams including executives and managerial audiences
Collaborate with Team members to enhance the customer experience.
Provide Technical support to end u in rotational shifts, primarily US shifts.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 3 to 5 years experience as an M365 Support Engineer
- ITSM (Service Now) & ITSM Ticket Management experience
- Admin and Troubleshooting skills on M365, InTune, AzureAD, Defender
- Troubleshooting skills to provide L2\L3 support on the above technologies

Experience using Service Now to manage incidents, problems, and requests
M365 Administration experience for large complex organizations including:
Identity and Access Management
Exchange Online , Teams, SharePoint Online, OneDrive for Business
Office 365 Application
Intune support and management (MECM)
Understanding and working knowledge of Azure AD
Microsoft Security Center \ Defender
Working knowledge of Mobile Device Management

Nice to Have Skills & Experience

Microsoft M365 Administration certification(s)
Azure AD Administration (desired)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.