INTL - LATAM - QA Program Manager

Skill Weighting
Program Management 10%
Functional Knowledge 20%
Business Expertise 10%
Leadership 5%
Problem Solving and Complexity 25%
Influence and Partnership 20%
Impact 10%

Program Management
Core skills for managing testing programs.
Uses the appropriate Project Management methodology to reduce risks and improve rate of success.
Develops the framework for advancing the strategic project/program objectives and long-term roadmap.
Develops detailed scope, goals, objectives and stakeholder management strategy.
Defines detailed budget model/analysis for delivery of final work product.
Prioritizes and balances needs across multiple tracks of work; assigns deliverables to subject matter experts and identifies resource needs.
Effective at risk identification/response and proactively anticipates various risk factors and outcomes.
Expected to have experience with vendor scope development and contract negotiation.
Leads across multiple functions and/or departments; holding teams to aggressive, yet achievable, goals.
Acts as a leader within their department, leading formal projects such as well as informal influencing non-direct reports and sponsors.

Functional Knowledge
Systems thinking and knowledge of the System Under Test.
Leverages in-depth domain expertise to make informed decisions.
Displays general understanding of other domains as an increase in knowledge breadth and coverage areas.
Applies holistic understanding of use cases and user types to optimize program and project delivery with success and adoption in mind.
Displays general understanding of how operations are managed on the team and impact ops has on the project capacity of the team.
[Quality] Familiarity and implementation of Agile testing practices (Exploratory testing, -ility testing, etc.)
[Quality] Understands the branching methodology used for test automation.
[Quality] Prioritizes the test automation backlog, looking for the tests with the greatest impact.

Business Expertise
Understanding of the business and how QE affects business decisions.
Has the business acumen to influence cross-functional stakeholders and team members across disciplines.
Considered the first point of contact for program level escalation and has the understanding of how their domain impacts other areas of the business.
Cross-functional dependencies: Develop an understanding of cross-functional dependencies and its impact on planning.
[Quality] Subject matter expertise around the system under test, informing test plans and test strategies.

Leadership
Providing leadership and relationship building with stakeholders.
Builds strong relationships with functional leaders to deliver results for projects and initiatives that
align to company priorities.
Displays the ability to deliver difficult messages, including saying no to business requests, and supports their position through data-driven decisions.
Owns end-to-end thought leadership for the project/program and operates with minimal supervision.
[Quality] Participates in developer dry-runs and gives feedback on test coverage for unit and integration tests.

Problem Solving and Complexity
Driving challenges to resolution and overcoming complexity.
Drives clarity and ensures that the root cause(s) of a stated business problem, and the associated business requirements, have been documented and accepted by the business stakeholder(s).
The complexity of problems to be solved will require global and/or cross-functional engagement of many teams and/or contributors.
Ability to identify teams and individual contributors who are required to drive successful resolution of projects.
[Quality] Demonstrated ability to take complex requirements and break down into testable scenarios.
[Quality] Able to span across teams to understand and document complex testing projects.
[Quality] Ability to troubleshoot failing/flaky tests and inform the test automation team of your findings.

Influence and Partnership
Influencing others to achieve the right business outcomes.
Ensures the team is working on the right thing, based on the relevant priority of the project, and negotiates project commitments as needed.
Drives alignment of an outcome(s) for projects that meet predefined & sponsor-approved success criteria (e.g. Return on Investment).
Develops and documents options and recommendations for consideration proving due diligence, and compels sponsors to make decisions in a fact-based manner.
Encapsulates formal asks for Execs/Sponsors to decide on when resources are required, or
barriers must be removed, for the project team to be successful.
[Quality] Strong defect management and triaging skills; including negotiation with stakeholders
around severity and priority.
[Quality] Writes and manages defects for failed test automation due to product issues.
[Quality] Describes to stakeholders the current status of test automation by being able to read test
automation dashboards.

Impact
Prioritization of effort to gain the highest positive impact for the company.
Drives transformational impact such as delivering new or expanded functionality to improve our Ways of Working.
The scope of deliverables are often Global in nature, highly cross-functional, and typically impact
entire user communities of Employees, Host, and/or Guests.
Drives accountability by establishing firm success criteria and expected ROI before projects initiate.
Drives projects to closure upon meeting established success criteria, and transitions the project to
an operationally steady state with acceptance from supporting Operational team(s).
[Quality] Willingness and ability to execute tests as needed.

Automation
Test Automation skills are included. The main focus for Test Automation is to be able to understand what is automated, understand branch management, help troubleshoot failing/flaky test cases, and speak to the status of the automation by reading dashboards.

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Required Skills & Experience

5+ years of manual/automation software QA experience with customer facing and backend system testing desktop, mobile, native: iOS & Android (responsibilities in this role will be related to manual testing 60% and automation 40% of the time)
Experience leading & managing several QA projects at the same time from beginning to end (80% mgt, 20% hands on testing in this role) - creating test plans/suites & strategies from complex requirements, determining/allocating resource needs, reporting, managing & triaging defects
2+ years of automation testing exp - understand what is automated, branch mgt, help troubleshoot failing/flaky test cases, & speak to status of automation by reading dashboards
Experience working in an Agile environment
Strong communication skills - champions of QA & their work, confident to say no, negotiating with stakeholders, presenting to leadership, etc.
Experience excelling in a fast paced, high volume work environment

Nice to Have Skills & Experience

Experience writing automation tests
Jira & Asana for test management
Data analytics skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.