Lead User Technology Specialist - Information Technology Bureau - Phoenix Police Department

ABOUT THIS POSITION

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication, and Employee Excellence.

Phoenix Police Department's lnformation Technology Bureau seeks a Lead User Technology Specialist. The Lead User Technology Specialist position is a critical position supporting the Endpoint Management Team within the IT Bureau Police Department. This position will be responsible for:

• Supervising members of the Unified Endpoint Management Team.
• Providing third-level technical support requests related to Tanium, ServiceDesk, Workspace ONE, SCCM, and other systems managed by the UEM Team.
• Working with software vendors to maintain systems managed by the UEM Team.
• Ensuring end-user devices remain current with OS build and patch compliance.
• Designing and preparing preliminary and long-range plans, estimates, and budgets related to the purchase and support of end-user devices.
• Working with vendors to review equipment and software proposals to determine cost/benefits to the department.
• Analyzing, documenting, and assisting with publishing of Standard Operating Procedures (SOP) relating to the management and support of end-user devices.
• Providing information a.nd training to employees on new procedures, techniques, equipment, and software.
• Advising department staff in technical hardware and software matters.
• Determining the severity of after-hours/on-call emergencies and escalating to P1 (Priority 1) notifications.

IDEAL CANDIDATE

• Knowledge of:
  • Windows OS, Mac OS, Android OS, and iOS Patch Management.
  • Scripting and computer language.
  • Cellular phone and service management.
• ITIL Certification.
• Ability to:
  • Perform technical writing.
  • Manage projects.

SALARY

Pay Range: $86,590.40 to $121,825.60 annually.

Hiring Range: $86,590.40 to $110,510.40 annually.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information .
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi .

For more details, visit: Unit 007 Benefits .

MINIMUM QUALIFICATIONS

• Two years of professional level experience providing technical support for system infrastructure and/or software, plus one year working in a large-scale environment and supervising highly technical staff and a B achelor's degree in computer science, math, electronic systems engineering or a related technical field.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Experience with:
  • Supporting a Mobile Device Management (MDM) platform.
  • Windows Operating System (OS) Support.
  • Tanium, System Center Configuration Manager (SCCM) or a related platform.

RECRUITMENT DATES

Recruitment closes September 23, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Lead User Technology Spec, JC:09780, ID# 55542, 09/09/2024, USM, BL, Benefits: 007.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.