Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Social Worker Level V (Mental Health Team Supervisor) is an integral part of an interdisciplinary, ground-breaking pilot in NYC to send a clinician and FDNY EMS- Emergency Medical Technicians to mental health 911 calls. These Emergency Response Teams will be the first ever NYC teams dispatched to 911 calls for mental health emergencies. The program operates 7 days a week, between the hours of 9am and 1am. Social workers will work during 8-hour shifts.

The licensed social worker will be responsible for supervising the team responding to 911 emergency mental health calls from community members with two Emergency Medical Technicians (EMTs). This role combines significant clinical assessment and brief treatment with knowledge of city systems and individual and team supervision. The teams will work with individuals who are severely mentally ill, and individuals who are chemically addicted, they should be able to use crisis intervention and de-escalation techniques in the midst of a crisis. Training will provide de-escalation and other clinical skills necessary to ensure team members are able to support and connect New Yorkers to appropriate levels of care.

The duties primarily include community-based field work responding to 911 mental health crisis calls. Clinicians will go out in teams with two EMTs. Their role will be to establish communication whenever possible with the person in crisis, conduct crisis assessments, de-escalate situations, and make connections to appropriate care.

Clinicians are responsible for identifying and collaborating with existing support systems, facilitating community referrals as needed, working with interdisciplinary treatment teams to develop appropriate case disposition, and documenting all interventions.

Some of the physical activities performed by this position are: working outdoors in all kinds of weather; climbing stairs; treating patients who may have infectious and communicable diseases; working for extended periods during the day or night in a vehicle; working in confined spaces such as trains and buildings; treating patients at heights such as rooftops, bridges or elevated highways; and carrying a mobile radio for communication purposes.

This position will supervise Social Workers on the teams and be the program, collaborating with FDNY/EMT.

General tasks and responsibilities will include:

• Lead ongoing training, group, and individual supervision
• Demonstrate use of learned skills and improvement in patient care
• Responds as part of a team to individuals and conducts psychiatric and biopsychosocial assessments
• Observe and identify verbal and non-verbal behaviors in clinical assessments.
• Provide crisis intervention to high-risk patients
• Identify and collaborate with existing support systems, facilitating community referrals as needed.
• Collaborate with team to develop most appropriate plan, including potential to perform psychiatric removals in the community.
• Conduct and/or attends individual, unit, departmental, intra/inter hospital, and community meetings as mandated by the administration and or supervisor
• Review Medical Records as indicated by the Social Work Department
• Demonstrate knowledge about departmental, facility, network, city, state, federal and Joint Commission standards and regulations.
• Provide clinical and administrative supervision to Social Workers on the team
• Monitors staff activities to ensure compliance with all of the above.
• Prepares Performance Evaluations of supervisees.
• Conducts chart monitoring for the program.
• Assist in data collection, reporting, and other duties as assigned.
• Licensed Social Workers assigned to the BeHeard Program will receive an annual differential amount equal to 6% of their base salary. Social Workers who are scheduled to work night shifts may be entitled to an additional pay differential.

Minimum Qualifications
1. Valid license as an LCSW issued by the NYSED, and two (2) years of supervisory experience, as described above.

Department Preferences

CERTIFICATION(S)/NYS LICENSE(S):
A valid Licensed Clinical Social Worker (LCSW) license issued by the New York State Education Department

EDUCATIONAL LEVEL:

• Master's Degree in Social Work

YEARS OF EXPERIENCE:

• At a minimum, 3 years' experience working with people with serious mental illness (e.g. mobile crisis team, mobile treatment team, community-based health provider, hospital emergency room, in-patient psychiatric care).
• A minimum of 1-year supervisory experience

KNOWLEDGEABLE IN:

• Psychiatric assessment
• Crisis Intervention techniques
• Substance use disorders
• Clinical and administrative supervision

PREFERRED SKILLS:

• Strong clinical and communication skills, and ability to work in a fast-paced environment requires as well as effective time management skills.
• English proficient a must; ability to communicate in Spanish preferred.
• Personal experience with serious mental health challenge yourself preferred or experienced by a family member preferred.
• Field based experience outside a traditional clinical/hospital setting preferred

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs