Operational Support Technician

Summary

The heart and soul of the FBI is in the investigative work employees perform to prevent, disrupt, and mitigate threats. The Operational Support Technician (OST) is the key support to Agents and Intelligence Analysts. OSTs have an integral role in operations and make an immediate impact by performing a wide range of support functions. The OST is an FBI entry level role offering many career path opportunities and professional growth.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Federal employees - Competitive service
  
  Current or former competitive service federal employees.
• Federal employees - Excepted service
  
  Current excepted service federal employees.
• Individuals with disabilities
• Internal to an agency
  
  Current federal employees of this agency.
• Military spouses
• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
• Veterans

Clarification from the agency

All U.S. Citizens.

Duties

• Provides administrative and clerical support to various staff members of the field office in order to accomplish organization goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency, or accepts the information and promptly apprises the agency.
• Serves as WEBTA Time Keeper to assure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, State, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

Requirements

Conditions of Employment

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance
• Some travel may be required
• Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually
• Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)

Qualifications

GS 5: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 4 grade level. SE is defined as follows:

• Performed clerical support functions for an office.
• Operated telecommunications equipment to provide assistance.
• Received, screened, processed, and/or delivered mail and packages.
• Utilized computer hardware and software to type documents and/or forms.

GS 6: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 5 grade level. SE is defined as follows:

• Performed clerical support functions for an office.
• Utilized computer hardware and software to type documents and/or forms.
• Created and maintained records and files in accordance with records management procedures.
• Maintained contact with internal staff and/or outside entities to obtain and/or relay information.
• Maintained and updated administrative files and records.

GS 7: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 6 grade level. SE is defined as follows:

• Performed support work associated with investigative operations and/or administrative activities.
• Created, maintained and disposed of records and files in accordance with records management procedures.
• Performed audits of records on a regular basis to correct errors.
• Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.
• Conducted physical security checks of the premises; and or/security measures to protect sensitive information.
• Maintained contact with internal staff and outside entities to obtain, verify and relay information.

GS 8: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 7 grade level. SE is defined as follows:

• Performed support work associated with administrative and investigative activities and operations.
• Created, maintained and disposed of records and files in accordance with records management procedures.
• Performed audits of records on a regular basis to correct errors.
• Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.
• Resolved discrepancies or omissions, and revised previously entered information to ensure consistency, accuracy, and conformance to policies.
• Recommended changes or improvements to enhance database(s).
• Initiated and maintained liaison with internal and external sources to gather or relay information, and provided assistance to those seeking immediate help.
• Conducted physical checks of the premises and ensured sensitive information was protected and secured.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS 5: Applicant must have a at least four (4) years of education about the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at lease 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

GS 6: Applicant must have a bachelor's degree.

GS 7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS 8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Additional information

Operational Support Technician positions available across our 56 Field Offices and Resident Agency locations.

The salary listed for this position represents the base salary. Applicants are encouraged to visit OPM.gov to find the specific locality pay adjustments that apply to their area. It's important for applicants to familiarize themselves with these adjustments as they can significantly affect the total compensation package offered for this position. For more detailed information regarding locality pay rates, please refer to the Office of Personnel Management (OPM) website.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):

• Percent of time worked in the particular position (cannot conflict with main duties.
• The month/year work began.
• Frequency worked (i.e., daily, monthly, etc.)
• Specific duties performed

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans' preference will be applied.

All applicants will be rated on the following Competencies:

• Customer Service
• Flexibility/Adaptability
• Interpersonal Ability
• Initiative

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
  
  1. Your resume, specifically noting relevant work experience and associated start and end dates
  2. A complete assessment questionnaire
  3. Other supporting documents (if applicable):
  
  
  
  • College transcripts, if qualifying based on education or if there is a positive education requirement
  • Notification of Personnel Action, SF-50; not applicable to current FBI employees
  • Memorandum for Record (MFR), Please see Additional Information
  • Most recent Performance Appraisal; not applicable to current FBI employees
  • Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later
• How to Apply
  
  To apply for the Operational Support Technician position, please click here.
  
  Agency contact information
  
  Human Resources Field Office Staffing
  
  Email
  
  FBI_FOStaffing@fbi.gov
  
  Address
  
  Federal Bureau of Investigation
  
  935 Pennsylvania Ave, NW
  
  Washington, DC 20535
  
  US
  
  Next steps
  
  Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

1. Your resume, specifically noting relevant work experience and associated start and end dates
2. A complete assessment questionnaire
3. Other supporting documents (if applicable):

• College transcripts, if qualifying based on education or if there is a positive education requirement
• Notification of Personnel Action, SF-50; not applicable to current FBI employees
• Memorandum for Record (MFR), Please see Additional Information
• Most recent Performance Appraisal; not applicable to current FBI employees
• Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later

How to Apply

To apply for the Operational Support Technician position, please click here.

Agency contact information

Human Resources Field Office Staffing

Email

FBI_FOStaffing@fbi.gov

Address

Federal Bureau of Investigation

935 Pennsylvania Ave, NW

Washington, DC 20535

US

Next steps

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request