Operations Intern (Trust & Safety - Wellbeing)- 2025 Summer (BS/MS)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Global Wellbeing (GW) team is responsible for the development, implementation and measurement of global strategy and programs for all Trust & Safety teams. These are designed to support and promote positive physical and psychological health, as well as healthy working environments, especially for those who work with potentially harmful content and for both in-house teams and outsourced partners.

We are looking for talented individuals to join us for an internship in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Turn your ambitions into reality as your inspiration brings infinite opportunities at TikTok.

Internships at TikTok aim to provide students with hands-on experience in developing fundamental skills and exploring potential career paths. A vibrant blend of social events and enriching development workshops will be available for you to explore. Here, you will utilize your knowledge in real-world scenarios while laying a strong foundation for personal and professional growth. This Internship Program runs for 12 weeks beginning in May/June 2025. Successful candidates must be able to commit to one of the following summer internship start dates below:
Monday, May 12
Monday, May 19
Tuesday May 27 (Memorial Day May 26)
Monday, June 9
Monday, June 23

We will prioritize candidates who are able to commit to these start dates. Please state your availability clearly in your resume (Start date, End date).

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities
- Assist in the coordination and implementation of the employee wellbeing program initiatives for both in-house teams and partner locations across Mexico, South America, the United States, and Canada.
- Support the tracking and reporting of participation rates and overall site health.
- Collaborate with vendor clinicians to help monitor wellbeing productivity targets and workload assignments.
- Gain knowledge of site-specific needs to help recommend effective wellbeing programming interventions.
- Provide support in delivering evidence-based wellbeing solutions and recommendations to internal teams and external stakeholders.
- Assist in organizing and delivering psychoeducational training on mental health topics in the region.
- Participate in wellbeing-related engagements, including regular business reviews and partner meetings.
- Support compliance efforts with country or region-specific legal and regulatory standards related to employee psychological health and safety.

Qualifications

Minimum Qualifications:
- Basic understanding of operations metrics and structure.
- Interest in supporting evidence-based health and wellbeing programs and initiatives in a corporate context.
- Background or interest in health psychology, behavioral science, or a related field.

Preferred Qualifications
- Experience in providing consultancy on complex topics to a range of stakeholders (can be from academic projects or extracurricular activities).
- Interest in learning about outsourced business partnership models.
- Familiarity with trust and safety operations workflows and behavior change interventions (can be from coursework or projects).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2