Program Administrator 3 (9-1-1 Support and Compliance Administrator)

What You'll Do:

Oversees Public Safety Answering Points (PSAPs), provides support, ensures compliance, and supervises county coordinators to ensure all counties are following established program guidelines under OAC 5507 and ORC 128. Duties will include (but are not limited to):

• Develop and maintain the support and compliance program and update to ensure all requirements meet ORC and OAC.
• Develop and implement audit policies and procedures.
• Develop and implement technical assistance to agencies (PSAPs) under jurisdiction of the Ohio 9-1-1 Program Office and Statewide 9-1-1 Steering Committee.
• Receive and respond to queries from PSAPs across the state concerning 9-1-1 operations.
• Conduct audits at all 88 counties and report critical and non-compliance issues for resolution.
• Based on the audit, validate PSAPs compliance with OAC 5507 and ORC 128 and prepare a report to the9-1-1 Administrator based on the findings recommending compliance or non-compliance.
• Adjust audit procedures to meet unexpected or complex situations.
• Provide audit program and training reports and recommendations to the 9-1-1 Administrator and the Statewide 9-1-1 Steering Committee.
• Develop training for PSAPs to comply with PSAP Technical and Operational Standards in OAC 5507 and ORC 128.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

5 yrs. trg. or 5 yrs. exp. in business administration, management or public administration.

-Or completion of undergraduate core program in business administration, management or public administration; 36 mos. trg. or 36 mos. exp. in supervisory, administrative &/or managerial position.

-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 mos. trg. or 36 mos. exp. in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development.

-Or 1 yr. exp. as Program Administrator 2, 63123.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Program Management

Knowledge, Skills, and Abilities:

Knowledge of:

1. 9-1-1 Operations and Emergency Communications Centers.
2. Ohio Revised Code Section 128*
3. Ohio Administrative Code 5507*
4. Governmental and generally accepted accounting principles and procedures
5. Auditing standards and procedures
6. Compliance requirements
7. Professional management practices
8. Rules and procedures applicable to agency operations*

*Developed after employment.

Skill in:

1. Operation of personal computer and associated hardware/software (e.g., MS Office Suite) and use of intranet.

Ability to:

1. Define problems
2. Address audit issues of high complexity
3. Prepare, review, and/or edit audit work papers
4. Establish facts and draw valid conclusions
5. Develop audit work plans
6. Work with County Coordinators on standardized schedule
7. Develop and implement operational audit policies, procedures, and standards
8. Analyze abstract concepts and draw valid conclusions
9. Demonstrate high level of verbal and written communication
10. Handle routine and sensitive inquiries written and in-person from contacts with other government officials, state/county staff, providers, and/or general public