Title: Program Support Technician

State Role Title: 19013

Hiring Range: starting at $32,843 (commensurate based on experience)

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location:Western State Hospital

Agency Website:https://dbhds.virginia.gov/facilities/wsh/

Recruitment Type: General Public - G

Job Duties

Western State Hospital is seeking a full time Program Support Technician to provide office support to the Director of Physical Plant Services and the Department Heads that report to the Director of Physical Plant Services in order to provide a safe environment for patients and staff at Western State Hospital (WSH). This position will supervise and assist office personnel in training and the performance of job duties; supervise transportation staff; and assist the maintenance director and department head in the performance of duties.

The Program Support Technician will also input corrective maintenance work orders from a variety of sources (ie call ins/e-mail, request to move equipment, lock change and key requests, etc.); investigate and research to gather data or resolve discrepancies concerning staff requests; close work orders; manage and compile files for various functions (ie equipment, capital outlay, minor construction, etc.); validate billing for central garage pool vehicles, fueling, and trash services; develop and generate reports using TMS; create PM task code by researching equipment manuals for manufacturers specifications; generate work orders; manage and assign project numbers; and audit projects for completion and materials used and accuracy.

This position is eligible for:

- retirement with cash match
- health, vision, and dental insurance
- paid time off
- life insurance

Minimum Qualifications

- high school diploma or equivalent
- experience in basic office/booking/accounting
- experience related to the maintenance and construction trades
- previous supervisory experience
- valid Virginia Driver's license
- considerable knowledge of agency and state policies and procedures related to PPS
- working skill to operate office equipment, including automated equipment
- ability to perform detail work with numerical data and prescribed procedures
- ability to collect and organize material for reports by determining what is available and what should be included to present the information in a prescribed, organized, format
- ability to communicate with others effectively

Additional Considerations

- bilingual
- veteran

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Commonwealth's Alternate Hiring Process: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact Human Resources at (540-332-8300) for assistance. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY.

Western State Hospital is an Equal Opportunity Employer. Employment opportunities are open to all regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.

DBHDS Facilities are no longer required to ensure that all staff members are vaccinated for COVID-19. However, facilities encourage and educate staff on the benefits and offer COVID - 19 vaccination programs to staff, residents, clients. Employees may be required to disclose immunization status for purposes of infection prevention and/or management of outbreaks. Upon acceptance of a job offer, new recruits will be asked to disclose their vaccination status (and for those fully vaccinated, proof of vaccination) during the pre-employment process. If you have questions, please contact the Office of Human Resources.

Contact Information

Name: Samantha Leep

Phone: 540-332-8306

Email: samantha.leep@dhbds.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.