Tier I IT Support Technician
Alexandria, Virginia
Employer: LinTech Global Inc.
Industry: HelpDesk Support (Levels I, II, III)
Salary: Competitive
Job type: Full-Time
Tier I Helpdesk Technician LinTech is looking for a Tier I Helpdesk Technician to provide services to support the Department of Defense Office of Inspector General. Position Location Alexandria, VA Job Description: The Technician shall provide phone and on-site support for headquarters personnel and phone/remote desktop support for the field offices. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on the Unclassified (NIPRNet) and Classified (SIPRNet) networks. Provide trouble call resolution in a knowledgeable, friendly and professional manner. Responsibilities:
LinTech Global is an award-winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
- Meet established service level metrics for call response, technical support, and customer service.
- Input trouble calls into the OIG ticket tracking system. Ensure all relevant information is gathered and documented.
- Resolve trouble calls; in person at the help desk, over phone, and/or through email.
- Analyze and resolve trouble tickets utilizing tools such as remote desktop.
- Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual.
- Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.
- Assign Trusted Agents (TA's) responsible for issuing alternate tokens to HQ personnel when required.
- Fully document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable.
- Maintain existing and when required create new SOPs in support of this objective for common Help Desk processes and activities.
- Interim Secret or DoD Secret Clearance
- IAT Level I Certification required to Start. For example, A+ Certification.
- Must be able to come onsite 2 to 3 times per week.
LinTech Global is an award-winning, ISO 9001:2008 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
Created: 2024-06-09
Reference: 1208
Country: United States
State: Virginia
City: Alexandria
ZIP: 22302
Similar jobs:
-
Program Support Technician (Gender Responsive Peer Support Specialist): Central Administration #W0144
Virginia Jobs in Richmond, Virginia💸 $17.50 - $24.63 per hour -
Program Support Technician Senior (Health Services Unit): Department of Corrections
Virginia Jobs in Richmond, Virginia💸 $38610 - $54809 per year -
Fire Protection Inspector (Basic Life Support/Hazardous Material Technician)
Defense Logistics Agency in Richmond, Virginia -
DMV Program Support Technician- Position# 04779 - Titling Department
Virginia Jobs in Richmond, Virginia💸 $34000 - $50000 per year -
Program Support Technician (Health Services) #00422: Wallens Ridge State Prison
Virginia Jobs in Wise, Virginia💸 $36403.00 per year -
Field Support Technician
Leidos Holding in Virginia Beach, Virginia💸 $55250.00 per year -
Program Support Technician
Virginia Jobs in Staunton, Virginia💸 $32843 per year -
Surgical Support Technician (SST) - Main OR
Virginia Jobs in Charlottesville, Virginia💸 $19.75 per hour -
Direct Support Technician - ICF
City of Chesapeake in Chesapeake, Virginia -
Program Support Technician (Wage No Benefits)
Virginia Jobs in North Chesterfield, Virginia -
Program Support Technician (Health Services/Hourly) #HCCW008: Haynesville Correctional Center
Virginia Jobs in Richmond County, Virginia💸 $17.50 - $24.63 per hour -
Cloud Support Technician
Piper Companies in Reston, Virginia💸 $125000 per year -
Facilities Support Technician
Virginia Tech in Roanoke, Virginia -
Program Support Technician Senior (Health Services/Hourly): Department of Corrections
Virginia Jobs in Richmond, Virginia💸 $18.56 - $26.35 per hour -
Entry Level Data Center Support Technician
Piper Companies in Radford, Virginia💸 $50000 - $55000 per year -
Direct Support Technician / Full Time / Highlands Place
City of Chesapeake in Chesapeake, Virginia -
TSP Support Technician
Virginia Jobs in Petersburg, Virginia -
Program Support Technician
Virginia Jobs in North Chesterfield, Virginia -
Program Support Technician (Hourly) Central Criminal Records: VADOC Headquarters #W0052
Virginia Jobs in Richmond, Virginia💸 $17.50 - $24.63 per hour -
Program Support Technician Senior (Health Services/Hourly): Department of Corrections
Virginia Jobs in Richmond, Virginia💸 $18.56 - $26.35 per hour