Representative Inflight Records Technical Support

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



Why Inflight Services?



Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.



Key Responsibilities:



This position is responsible for FAA required training records compliance, input and maintenance for United's flight attendants. Data is managed to comply with Federal regulations and company policies and feeds other Crew Staffing and Scheduling systems.

• Examine and evaluate Inflight Records (IR) system to improve existing methods for efficient processes of flight attendant regulatory training records
• Evaluate and recommend changes or modifications in IR coding, utilizing knowledge of functions of operating coding systems and methods
• Test/Validate errors associated with flight attendant profiles and equipment qualifications
• Serve as first level responder to IR support team regarding audit and maintenance of records system
• Coordinate and build associated training rosters, flight attendant qualifications status and reports with internal and external partners
• Support initial training programs to ensure compliance training for CBTs are recorded and registered for each user
• Support inflight records team and provide updates of Inflight Records systems
• Collaborate with external partners in identifying codes in the records system. Build, analyze/verify and update flight attendant qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• 1-2 year(s) of experience with employee record systems
• 2 years' experience working in an airline environment
• Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel and Outlook, various presentation tools (web conferencing, etc.)
• Strong written and verbal communication and interpersonal skills
• The ability to balance multiple projects
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 2-3 years experience Inflight Training Records managing Inflight training programs performance data, flight attendant proficiency data

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.