INTL- Technical Support Analyst (Colombia)

An employer is looking for a Technical Support Analyst to work remotely. Your primary responsibility will be to support the clients learning management system, LearnNow. You will take tickets via the web portal/ chat functions, and work with end u to resolve system issues. These issues will mostly surround around access, login issues, UI functional issues, etc. You will partner with multiple other internal teams to escalate as needed and partner with 3rd party vendors as needed for configuration related items.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

1-2 years experience in service desk/ technical support
Application support experience
Experience with ticketing systems (ServiceNow)
Incident management and triage experience
Experience utilizing knowledge base and training material

Nice to Have Skills & Experience

A+ certification
LMS experience (LearnNow)
ServiceNow Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.