Senior Application Support in the Dallas(TX), Columbus(OH), Cincinnati(OH), Birmingham(AL), or Pittsburgh(PA) locations

Indotronix is seeking a Senior Application Support in the Dallas(TX), Columbus(OH), Cincinnati(OH), Birmingham(AL), or Pittsburgh(PA) locations

Position Title: Senior Application Support

Position Location: HUBs (Hybrid 1-2x per week)

Working Hours (Flexible): M-F ( 8-5 pm) On Call possible flexed within 40 hr. work week; stability and soundness of the application; (Rotated amongst the team)

Travel: ¨ No

Provide locations/flexible work by preference: Dallas(TX), Columbus(OH), Cincinnati(OH), Birmingham(AL), or Pittsburgh(PA).

Target Start Date (incorporate entire lifecycle): ASAP

Duration: Contract to hire

Key responsibilities in order of which they will be doing day 1 and frequently followed by those they will be doing as the project/work progresses:
• Monitoring ETL jobs
• Track user issues
• Work with users to determine issues with net software
• Support business continuity management and assimilated disaster recovery events to be prepared for real-world disaster recovery
• Perform code upgrades without supervision.
• Be responsible for, and master multiple subject matter areas of responsibilities.
• Identify and document best practices within their subject matter areas of expertise.
• Provide continuous process improvement suggestions.
• Maintain and document Standard Operating Procedures.

Must have technical skills/experience (ask for alternative/tool/version) of the position in priority order:
• ITIL - ITOM/ITSM Knowledge and experience
• Production Support experience
• Experience being in a support team in a versatile changing environment.
• Experience managing Infrastructure drift between multiple environments.
• Experience in analysing the code written in JAVA, J2EE, SpringBoot and Angular. Also, experience in supporting Openshift containerized Platforms.
• Experience in monitoring tools such as Dynatrace, Big Panda.
• Experience in managing Operating Systems upgrades such as Linux, Widows, Oracle, SQL
• Experience in writing complex queries using ORACLE PL/SQL to build reports based on Business demand.
• A great understanding of risk controls and compliance standards to goals.
• Strong background in troubleshooting and remediation techniques.

Flex Skills:
• Linux ( preferred)

Tell me about some soft skills that would make a candidate successful in this role:
• Self Sufficient
• Effective communication techniques.
• Ability to work collaboratively and develop meaningful relationships across technology and business teams.
• Strong sense of ownership, and ability to instil that sense of ownership across the team.

Degrees or certifications :
• Bachelor's Degree preferred and not required

Interview process

1. Panel ( approx. 3 individuals from the team) 30 min

2. HM 30 min

Indotronix Commitment : A Safe and Inclusive Workplace" - Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers : Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Indotronix Commitment to Pay Equity - At Indotronix, we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts - a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.

Indotronix is an Equal Opportunity Employer

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