Staffing & Planning Business Analyst

Summary
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it!

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Staffing & Planning Business Analyst to help us do extraordinary things.

As members of the Apple Retail Customer Care (RCC) Business Operations team, we work with various teams to support Apple contact centers and meet customer demand. We strive to find short term and long-term solutions that balance people, customer experience, and financial aspects. We make plans and constantly refine them to react to new trends, applying data to make collective decisions.



Description
In this role, you will be required to:

Problem solve and answer complex questions through data analysis and financial modeling, and clearly communicate findings and solutions to multi-functional teams.

Provide insights, observations, and recommendations to help improve business processes.

Work with team members to develop tools, tracking, and dashboards to facilitate ease of data management and display.

Complete ad hoc analysis as requested by leadership.

Lead project management and process improvement initiatives.

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